Claim Care Associate

Date: Jul 17, 2021

Location: Omaha, NE, US

Company: Lincoln Financial

Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska)

 

Work Arrangement: Hybrid/Home

 

Relocation assistance is not available for this opportunity.

 

Level: N1 

 

Requisition #: 65323

 

About The Company
 

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

Be Aware of Fraudulent Recruiting Activities

 

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

 

 

General Purpose of Job

The Claimant Excellence Customer Service Representative will perform and deliver on highly routine work for their assigned area(s) of responsibility in accordance with established procedures/guidelines. The Customer Service Representative will be responsible for processing and indexing basic incoming correspondence for their assigned area of responsibility.

Duties & Responsibilities

  • Communicates effectively with internal/external stakeholders to obtain needed information for document processing while maintaining a professional demeanor in all interactions.
  • Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
  • Enters claims into appropriate databases. Applies foundational knowledge to determine where the claim should be entered and whether the claim should be bridged with an existing claim record.
  • Maintains accurate member records by updating appropriate basic data fields to include information necessary for identification of the correct policyholder, policy, account, or claim.
  • Meets or exceeds departmental quality and service standards.
  • Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
  • Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
  • Recognizes general issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.
  • Reviews and provides general information to basic questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, claimants, etc.)
  • Reviews basic incoming correspondence to ensure completeness of required data fields including but not limited to name, date of birth, and social security number.
  • Reviews basic incoming electronic/paper correspondence to determine the appropriate work type, indexing and distribution (e.g. Inforce, Enrollments, and Claims).
  • Routes paper correspondence to the proper area or recipient.
  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Works overtime as needed.

Additional Position Responsibilities

  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
  • Performs other duties as required.
  • Remains current in profession and industry trends.

Education

  • High School or GED - Minimum Required

Experience

  • 0 - 1+ Years of Administrative Support, Customer Service, and/or data entry that directly aligns with the specific responsibilities for this position (Required )

 

Work Arrangement:

Hybrid/Home : Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager. 

 

 

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

 

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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Claims, Bank, Banking, Administrative Assistant, Data Entry, Insurance, Finance, Administrative