Director, Regional Implementation (South)

Date: Jun 10, 2025

Primary Location: Atlanta, GA, US

Company: Lincoln Financial

Alternate Locations: Work from Home; US Southeast

 

Work Arrangement:

Remote : Work at home employee

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74702

 

The Role at a Glance

We are excited to bring on a Director of Implementation to join our Workplace Solutions Team in a remote environment supporting our Southern region/territory.

 

Background Details

As a Director of Regional Implementation, you will be responsible for ensuring alignment with the department, division, and enterprise vision for the regional implementation team (groups with 1K – 5K employee lives). You will have oversight of 12 to 14 employees ranging from Consultant to Sr. Consultant. You will direct and oversee the building, enhancement and maintenance of complex implementation plans and ensure that clients’ overall service requirements are satisfied.  If this sounds like a role for you, please read on!

What you'll be doing

  • You will lead, in partnership with the leadership team, and provide input for improvement to the regional market new business implementation organization. You will directly impact how the team is best positioned to support Operations & Sales teams as well as advisors, consultants, and TPA firms to ensure they are successful along with timely, accurate setup of client retirement business on Lincoln’s platforms.
  • You will lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day.  Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards. 
  • You will provide subject matter expertise and act as a point of escalation while providing guidance to internal stakeholders on complex implementation solutions which optimize client satisfaction, retention and achieve desired business results. In addition, you will direct the development and maintenance of a high-quality concierge service that focuses on complex implementation clients/customers and high-volume wholesalers.
  • You will monitor & assess trends in enrollment & onboarding, identify opportunities and implement best practices to enhance customer experience & improve effectiveness of implementation initiatives. In addition, you will develop, maintain and analyze team metrics to improve process, cost efficiency and the customer experiences; providing complex analysis & guidance on target opportunities to yield enhanced customer outcomes/experiences.
  • You will develop relationships with client and/or key brokers to collaborate on education, onboarding & administrative solutions. In addition, you will collaborate with appropriate stakeholders to evaluate best practices & rules of engagement to accelerate our partnership & capabilities.
  • You will present recommendations, build consensus among senior management for onboarding and service process improvements; lead implementation of agreed enhancement to increase efficiency and customer satisfaction.  In addition, you will provide project management leadership for onboarding initiatives.

What we’re looking for

Must-have experience (Required):

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
  • 7+ Years of experience in relationship management and / or operations that directly aligns with the specific responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
  • Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches. 
  • Ability to think critically, analyze information and to evaluate the implications of a course of action or solution. 
  • Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines. 
  • Confident, comfortable communicator with strong written and verbal communication skills.

 

 Nice-to-have experience (Preferred):

  • Group Insurance Operations experience
  • New Customer Onboarding/Implementation experience
  • Group Insurance service experience

 

Travel Requirements

  • Up to 30%

Application Deadline

Applications for this position will be accepted through June 20, 2025, subject to earlier closure due to applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • Work arrangements that work for you

  • Effective productivity/technology tools and training

 

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

Follow us on Facebook, X, LinkedInInstagram, and YouTube. For the latest company news, visit our newsroom

 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

 

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

This Employer Participates in E-Verify. See the E-Verify notices.

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