If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting an in-person interview. Please contact Lincoln's fraud team if you encounter a recruiter or see a job opportunity that seems suspicious.

Share this Job
Apply now »

Customer Service Rep (Work from Home)

Date: Sep 18, 2018

Location: Boise, ID, US

Company: Lincoln Financial

 

 

 

 

Alternate Locations: Albuquerque, NM (New Mexico); Boise, ID (Idaho); Plano, TX (Texas); Salt Lake City, UT (Utah); Scottsdale, AZ (Arizona); US Southwest; US West; Work from Home

 

 


Relocation assistance is not available for this opportunity.

 



Requisition #56901

 


About the Company

 

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

 

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

 

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

The Role

 

As a Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.

 

This is a remote, work from home position. The permanent hours of the position are Monday through Friday, 11:15 am – 8:00 pm EST. Virtual training will be provided for the first 6-10 weeks and the hours may differ. Preferred work from home locations include Boise, ID, Albuquerque, NM, and Salt Lake City, UT.

 

Responsibilities

 

Communication and Customer Service

 

  • Answers inquiries from customers on retirement plan services
  • Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners

 

Data Entry

 

  • Completes routine adjustments and corrections to client contracts
  • Completes fund transfers and allocation adjustments as requested

 

Education

 

  • High School diploma/GED or minimum Associate’s Degree in lieu of required experience

 

Experience

 

  • 0-1 years of experience, preferably in a customer service environment
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion

 

 


This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 


Nearest Major Market: Boise
Nearest Secondary Market: Meridian

Job Segment: Data Entry, Administrative

Apply now »