AVP, Group Benefits Claims, Short Term Disability & Leave

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Date: Mar 2, 2026

Primary Location: Charlotte, NC, US

Company: Lincoln Financial

Alternate Locations: Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 75824

The Role at a Glance

We are excited to bring on an AVP of Group Benefits Claims - Short Term Disability & Leave - to join our Group Protection Claims team in a remote or hybrid environment, depending on your proximity to one of our key cities.

Background Details

As a leader in the Group Protection Claims Organization, you will provide operational leadership, customer engagement, and strategic execution.

You will be responsible for the overall leadership and direction of an STD and Leave organization as well as partnering collectively to ensure successful service outcomes for the broader organization. You will contribute to developing strategies that have substantial impact on the success of the claims organization & enhance the customer experience.

What you'll be doing

You will develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience. In addition, you will anticipate & provide strategies/solutions to complex problems or trends.
You will maintain knowledge on current and emerging developments/trends, identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
You will develop, maintain & analyze appropriate metrics & control mechanisms including using data & analysis to improve business results by targeting opportunities & process improvements.
You will direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
You will identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
You will develop & maintain close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.
You will approve & make complex management-related financial decisions consistent with company guidelines.
You will direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
You will ensure claims processing is consistent with applicable policies, procedures & department guidelines.
You will collaborate with internal &/or external stakeholders to ensure effective delivery service.
You will develop, manage & oversee the budget for your organization.

What we’re looking for

Must-have experience (Required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience.
Demonstrate strong transformational leadership skills including critical ability to develop and execute operational change impacting people, process, and technology.
Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
Confident, comfortable communicator with strong written and verbal communication skills.

Nice-to-have experience (Preferred):

Previous STD and Leave product knowledge and leadership.
Experience in small and regional group insurance markets

Travel Requirements

Travel Type: Regional Domestic
Travel Amount: up to 25%

Application Deadline

Applications for this position will be accepted through March 13th, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $127,500 - $232,300 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Charlotte
Job Segment: Claims, Outside Sales, Social Media, Compensation, Disability, Insurance, Sales, Marketing, Human Resources

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