Claims Director

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Date: Jun 3, 2025

Primary Location: Charlotte, NC, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

Work Arrangement:

Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 74680

The Role at a Glance

We are excited to bring on a highly motivated Claims Director to our Claims Organization!

• As a Claims Director, you will provide leadership and direction to group of front-line managers and their direct reports. You will manage will oversee and ensure the fair, ethical and timely management of complex claims for your assigned area(s) of responsibility. You will also be directing and providing leadership to continually improve the capability and results and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within your assigned area(s) of responsibility.

• This individual will need to be passionate about service and have the ability/desire to drive change while maintaining a strong sense of empathy.

What you'll be doing

• Maintaining knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assessing the impact, and collaborating with management to incorporate new trends and developments in current and future solutions.
• Identifying and directing the implementation of process improvements that significantly reduce workloads or improve quality across the department for their assigned area(s) of responsibility.
• Providing subject matter expertise to team members and internal/external stakeholders on complex assignments/projects for their assigned area(s) of responsibility.
• Providing training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
• Directing and evaluating individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.
• Establishing and implementing priorities, performance goals and objectives to ensure group results for your assigned area(s) of responsibility.
• Building organizational capability and ensuring that top talent is hired and retained for your assigned area(s) of responsibility.
• Directing the processing and administration of all aspects of complex claims for your assigned area(s) of responsibility ensuring accurate and timely claim management.
• Developing and executing claim initiatives which have substantial impact on the success of claims handling, enhance the customer experience and successfully meet the annual business operating priorities.
• Monitoring and assessing trends in claims, identifying opportunities, and implementing industry leading, best practices to enhance the customer experience and improve claim management effectiveness.
• Monitoring and implementing claims policy and guidelines in compliance with claim objectives and insurance laws and regulations.
• Developing, maintaining, and analyzing appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims.
• Approving and making complex claim management related financial decisions consistent with company guidelines for your assigned area(s) of responsibility.
• Providing subject matter expertise and technical guidance to claim team members on claims adjudication for your assigned area(s) of responsibility.
• Reviewing and resolving complex escalated issues and concerns for your assigned area(s) of responsibilities.
• Ensuring all assigned area(s) of responsibility claims eligible or ineligible for payment conform to quality, production standards and specifications.
• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines for your assigned area(s) of responsibility.
• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
• Collaborating with internal and/or external stakeholders to ensure effective service delivery of more complex claims for your assigned area(s) of responsibility.
• Ensuring regular quality audits of for your assigned area(s) of responsibility claim team member’s work.
• Developing, managing, and overseeing the budget for your assigned area(s) of responsibility

What we’re looking for

Must-haves:
• 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) (Minimum Required)
• 7+ Years of experience years in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)

Nice-to-have experience:
• Financial industry experience.

Application Deadline

Applications will be accepted through June 13th, 2025, and posting may be taken down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Charlotte
Job Segment: Claims, Manager, Compliance, Social Media, Change Management, Insurance, Management, Legal, Marketing

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