Clinical Director

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Date: May 1, 2025

Primary Location: Charlotte, NC, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home

Work Arrangement:

Remote : Work at home employee

Relocation assistance: is not available for this opportunity.

Requisition #: 74514

The Role at a Glance

We are excited to bring on a Clinical Director to our claim’s organization. This role will be remote, or hybrid based on the proximity to Charlotte or Omaha.

As a Clinical Director, you will provide leadership and direction to drive results for clinical organization with a focus on operational effectiveness, quality, and collaboration between internal stakeholders. You will oversee and provide direction on all aspects of various assigned complex transformational projects within the clinical organization, with a focus on operational planning, transformational segmentation alignment, organizational efficiency and effectiveness, resource optimization, and operational resources & technology. You will also function as a partner to senior leaders and internal/external stakeholders to advise on new & enhanced processes & tools to deliver best-in-class clinical model.

What you'll be doing

•   Leads transformational initiatives pertaining to the clinical organization, including the oversight and execution of approved decisions that enhance the internal and external customer experience.
•   Directs business organizational readiness planning and execution for new and ongoing projects/process enhancements that lead to an overall effective operation.
•   Conducts industry research to continually benchmark productive, quality and process improvements to enhance the customer experience. Provides senior leadership with a summary of research; makes and executes recommendations enhance process improvements and bring new insight into transformation the clinical market story.
•   Partners with other relevant functions to enable the clinical area to be a valued thought partner for other business areas to support the mission of maximizing service capability & delivery.
•   Lead project resource and process function by acting as the point of contact for internal/external stakeholders that require collaboration with resources from clinical and claims.
•   Directs operational workforce & volume analysis, including analysis for multiple operational products, segments, and/or systems. Ensures staff is allocated to effectively load balance/optimize inventory management and process efficiencies.
•   Plans, directs, supervises, and evaluates workflow of employees responsible for analyzing clinical trends, including work volume and patterns, staff productivity, attrition rates, and resource allocation.
•   In collaboration with senior leaders, establishes & defines objectives focused on customer service & operational effectiveness. Leads resources in gathering analytics to explain drivers of gaps & service successes.
•   Leads the development of metrics, tracking tools, and/or reporting to facilitate the evaluation of inventory management, productivity, and operational effectiveness to key stakeholders.
•   Drives cross-functional team(s) to continually monitor service & productivity data/metrics to implement and/or further enhance tools & resources.
•   Leads the development of change management plans, including communications & trainings for applicable stakeholders, to ensure new & enhanced processes & tools are well-understood and effectively implemented & utilized.
•   Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility by holding the team accountable for their results.

·   Leading and mentoring a team of 7 Clinical Managers.
·   Creating a strategic roadmap to transform our clinical organization through process enhancements and creating efficiencies to be a market leader.
·   Lead a clinical organization that drives consistent communication, accountability, innovation, and strategic visionary.
·   Maintaining knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assessing impact, and collaborating with senior management to incorporate new trends and developments in current and future strategies.
·   Collaborate effectively with business partners and stakeholders.
·   Evaluate training gaps and establish a training curriculum and medical protocols to establish best practices on clinical movement in claims.

What we’re looking for

Must-haves:
• 4 Year/bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) (Minimum Required)
• 7+ years of operations/clinical expertise (RN or BHC) and/or business process experience directly aligned to the specific duties for this role, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)

Application Deadline

Application accepted through 05/30/2025 with the option to close sooner due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Charlotte
Job Segment: Claims, Social Media, Manager, Bank, Banking, Insurance, Marketing, Management, Finance

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