Director, Long Term Disability Risk

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Date: Apr 30, 2026

Primary Location: Charlotte, NC, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 75995

The Role at a Glance

We are excited to bring on a Director of Long-Term Disability Risk (LTD) to join our Majors Organization within the Group Protection Claims team in a remote environment, unless near our Charlotte, NC or Omaha, NE offices as they would be hybrid (3 days in office).

This position will provide leadership and direction to ensure group results for LTD Risk. You will oversee and ensure the fair, ethical, and timely management of complex claims, recertification claims, and LTD settlements.

Background Details

Within the Majors’ organization, we partner with some of the most respected clients in the industry, delivering solutions that set the standard for quality and innovation. Joining our team means working in a high-performance environment where your expertise makes a real impact.

As a member of the Majors’ organization, you can expect:

Work with premier, highly referenceable clients.
Be part of a team recognized for best-in-class audit performance.
Contribute to exceptional customer and claimant satisfaction.
Thrive in a culture that adapts to evolving expectations.
Achievements include proven success on complex performance guarantees.

What you'll be doing

Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.
Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.
Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
Establishes and implements priorities, performance goals and objectives to ensure group results.
Directs and provides leadership to continually improve the capability and results.
Ensures that top talent is hired and retained.
Directs the processing and administration of all aspects of LTD complex claims ensuring accurate and timely claim management.
Develops and executes claim initiatives which have substantial impact on the success of claims handling, enhance the customer experience and successfully meet the annual business operating priorities.
Monitors and assesses trends in claims, identifies opportunities, and implements industry leading, best practices to enhance the customer experience and improve claim management effectiveness.
Monitors and implements claims policy and guidelines in compliance with claim objectives and insurance laws and regulations.
Develops, maintains and analyzes appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims.
Approves and makes complex claim management related financial decisions consistent with company guidelines.
Provides subject matter expertise and technical guidance to claim team members on claims adjudication.

Reviews and resolves complex escalated issues and concerns.
Ensures all LTD claims are eligible or ineligible for payment conform to quality, production standards and specifications.
Ensures claims processing is consistent with applicable policies, procedures and department guidelines.
Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims.
Ensures regular quality audits for claim team members work.
Ensures all settlement decisions are accurate and fair.
Develops, manages and oversees the budget for LTD

What we’re looking for

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
7+ Years of experience years in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)

Application Deadline

Applications will be accepted through May 15th, 2026, and posting may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Charlotte
Job Segment: Claims, Social Media, Disability, Compliance, Manager, Insurance, Marketing, Human Resources, Legal, Management

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