Short Term Disability Claims Specialist
Date: Sep 12, 2025
Primary Location: Charlotte, NC, US
Company: Lincoln Financial
Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Hiring Manager: Sara Sharpe
Requisition #: 75167
The Role at a Glance
We are excited to bring on highly motivated Short Term Disability Claims Specialists to staff our ever-growing claims organization.
As a Short Term Disability Claims Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!
What you'll be doing
• Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim.
• Collaborating with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations.
• Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning
• Completing accurate financial calculations consistent with company and state guidelines.
• Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.
What we’re looking for
Must haves:
• High School diploma or GED
• 1-2 years of experience in claims, leaves or customer service
• Strong written and verbal communication skills
• Excellent organization skills with the ability to multi-task
Nice to haves:
• Experience with disability and/or absence management
• Strong mathematical skills for payment calculations
Application Deadline
Applications will be accepted through September 26th, 2025, and the posting may be taken down early due to applicant volume.
Level: N3-1
The pay range for this position is $22.59 - $30.12 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
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Nearest Major Market: Charlotte
Job Segment:
Claims, Consulting, Outside Sales, Disability, Insurance, Technology, Sales, Human Resources