ABS Advisor Support Specialist

Date: Jan 10, 2019

Location: Dover, NH, US

Company: Lincoln Financial

Alternate Locations: Dover, NH (New Hampshire)

Relocation assistance is not available for this opportunity.

Requisition #58205

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role


As the ABS Advisor Support Specialist, you will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s) of responsibility. You will maintain and enhance internal clients/advisor relationships across the Eastern & Central regions and ensure that the advisors’ overall service needs are satisfied. Another key component of the role would be to participate in and drive projects, initiatives and events that help shape the evolution of this position and the regions.




Action Oriented

  • Supports the Eastern & Central business plan and sets their own individual goals for helping both the regional directors and the regions in reaching their goals for recruiting, practice management, YOY growth and advisor retention
  • Provides input, executes & maintains advisor relationship management plans which ensure that the advisors overall service needs are satisfied
  • Serves as a liaison to internal stakeholders to optimize advisor satisfaction and achieve desired business results
  • Builds, enhances and maintains relationships with existing internal clients and advisors for the north & south regions.
  • Executes proactive, creative, and ongoing advisor contact and 5 star experience initiatives through an automated process utilizing CRM
  • Identifies and resolves internal/external stakeholder issues/concerns in a timely and collaborative manner
  • Identifies advisors with risk of retention and notifies management.
  • Provides input and supports plans to recruit and retrain advisors
  • Provides information, education, and training on processes, procedures products and/or services to the region
  • SupportsRegional Directors with calendar and expense management needs
  • Completes channel metric requests from Leadership- Monthly advisor production trend reporting, sales initiative reporting, monthly standings reporting to region, etc


Business Acumen

  • Remains current in profession and industry trends
  • Makes a positive contribution as demonstrated by:  - Making suggestions for improvement - Learning new skills, procedures and processes
  • Promotes and enhances regional initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
  • Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s) of responsibility
  • Identifies and communicates to management process improvements that reduce workloads or improve quality of support and service to Eastern & Central Regions




Ability to work out of our Dover or Portsmouth NH office



  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)



  • 1 - 3 Years relationship management that directly aligns with the specific responsibilities for this position
  •  Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures
  • Strong written and verbal communication skills
  • Advanced excel capabilities
  • Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions
  • Works with mathematical concepts such as averages and/or variances
  • Ability to evaluate information and the implications of a course of action or solution
  • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Define problems, collect data, establish facts and draw valid conclusions
  • Evaluate trends in data or information
  • Ability to perform under stress in cases of emergency, critical or hazardous situations
  • Ability to work with others in a team environment
  • Demonstrated solid relationship management skills with internal clients (e.g. management, peers and colleagues)
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Demonstrates solid project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
  • Demonstrates strong interpersonal skills with a collaborative style
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information
  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Dover

Job Segment: CRM, Project Manager, Change Management, Technology, Management