Consultant, Absence Consulting

Date: Apr 3, 2021

Location: Dover, NH, US

Company: Lincoln Financial

Alternate Locations: Atlanta, GA (Georgia); Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Concord, NH (New Hampshire); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Philadelphia, PA (Pennsylvania); Radnor, PA (Pennsylvania)

Relocation assistance is not available for this opportunity.


Level: P3 

Requisition #65612

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


General Purpose of Job

This role will consult and deliver on more complex assignments/projects for his/her assigned area(s) of responsibility. S/he will represent Lincoln and assist Sales by participating in site visits and finalist sales presentations for assigned accounts. S/he will also act as a key resource in resolving client issues.

Duties and Responsibilities

Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Acts as a resource to support the RFP team in responding to Request for Proposal questionnaires, especially those related to claims types for his/her assigned area(s).
Assists in building the organizations claims capability for claims types for his/her assigned area(s). Identifies areas of improvement in claims handling and recommends workflow adjustments if needed
Participates in a variety of ad hoc projects to support the ongoing development and evolution of the Claims department.
Assists in ensuring details of offers for assigned prospects are appropriately considered during new case implementation.
Participates in providing real-time competitive information, including trends, non-core services, customer issues, and operational challenges, to the organization for consideration in future administrative offerings.
Builds and maintains effective working relationships with internal and external customers including claims management, account managers, sales offices, brokers, and clients.
Participates in site visits and finalist sales presentation for his/her assigned claims types. Collaborates with various functional areas to obtain information that addresses customer questions and concerns.
Partners with sales and claims organizations to effectively position products based on a prospective customers specific pain points and needs.
Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Consults with internal departments and sales regarding requests for claims performance guarantees.
Consults/Analyze on more complex assignments and/or projects for his/her assigned area(s) of responsibility.
Reviews requests for additional services and/or non-standard claim administration and collaborates with functional departments to determine business impact of pursuing various administrative alternatives.
Contributes to creation of presentations for brokers, sales offices, and customers that illustrate capabilities for claims types for his/her assigned area(s)
Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.
Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.

Additional Position Responsibilities

Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
Performs other duties as required.
Remains current in profession and industry trends.

Other Skills and Abilities


4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required



3 - 5+ Years of experience in claims and/or leave administration directly aligned to the specific responsibilities for this role. (Required )

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.



Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.




Nearest Major Market: Dover

Job Segment: Marketing Consultant, Claims, Consulting, Pre-Sales, RFP, Marketing, Insurance, Technology, Sales