Integrated Disability & Leave Case Manager

Date: Dec 28, 2018

Location: Dover, NH, US

Company: Lincoln Financial

Alternate Locations: Dover, NH (New Hampshire)

Relocation assistance is not available for this opportunity.

Requisition #57989

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.



The Role


As an Integrated Disability & Leave Case Manager, you will be responsible for reviewing, investigating and making determinations for a caseload of maternity as well as all diagnosis related disability claims and leaves. You will be responsible for ensuring timely and appropriate case management and for providing an exceptional customer service experience. 


Functional Responsibilities


  • Manages assigned workload of short-term disability (STD) claims and federal, state and/or customer-defined leave requests within the established customer service, production, and quality standards.
  • Applies the appropriate contractual provisions, legal guidelines, case management resources, claim procedures, concepts, principles, and protocols to manage claims to the appropriate outcomes.
  • Communicates with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of STD and leave benefits.
  • Makes initial and ongoing benefit decisions and approves or denies benefits within established guidelines. 
  • Evaluates and refers appropriate claims to risk management resources such as Vocational Rehabilitation, Managed Care, Fraud, Social Security, Second Opinion and Subrogation. 
  • Serves as primary contact for customer inquiries and participates in meetings to review claim and leave decisions, and educate employer on program administration.
  • May be assigned to provide guidance and mentoring to others and projects assigned at manager's discretion. 






  • Bachelor's degree or equivalent plus 0-1 year of related business experience.




  • Demonstrated decision making, communication, organizational, problem solving, and computer skills required.
  • Excellent writing, customer service, and interpersonal skills necessary.
  • Knowledge of Disability insurance or Leave services preferred. 

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Dover

Job Segment: Disability, Claims, Risk Management, Manager, Human Resources, Insurance, Finance, Management