LTD Claims Manager-Perm Disability

Date: May 21, 2019

Location: Dover, NH, US

Company: Lincoln Financial






Alternate Locations: Dover, NH (New Hampshire)



Relocation assistance is not available for this opportunity.


Requisition #59558


About the Company


Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.


Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.


Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role



This position will manage a team and processes for his/her assigned claims area(s) of responsibility. S/he will oversee and ensure the fair, ethical and timely management of more complex claims for his/her assigned area(s) of responsibility.As the manager of this team, the ideal candidate will be someone who, while possessing strong leadership skills, also navigates and manages change very well. The department is going through a transformation this year that will shift how they look at and manage permanent disability claims. This team will be responsible for managing claims, based on complexity and risk, to the appropriate durations via a tiered team structure. The ideal candidate will need to be able to help his/her team navigate through these changes effectively while focusing on driving business results.



  • Approves and makes more complex claim management related financial decisions consistent with company guidelines for assigned area(s) of responsibility.
  • Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims for assigned area(s) of responsibility.
  • Collaborates with sales offices to ensure effective service delivery of claims for assigned area(s) of responsibility.
  • Completes regular quality audits of assigned area(s) of responsibility claim/team members' work; records results and counsels staff to bring work to or above standards.
  • Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
  • Ensures all assigned area(s) of responsibility claims, eligible or ineligible for payment, conform to quality, production standards and specifications.
  • Ensures claims processing is consistent with applicable policies, procedures and department guidelines for assigned area(s) of responsibility.
  • Identifies and communicates claims trends and issues to management. Develops mitigation plans.
  • Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.
  • Manages the processing and administration of all aspects of more complex claims for his/her assigned area(s) of responsibility ensuring accurate and timely claim management.
  • Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.
  • Provides more complex technical guidance to claim team members on claims adjudication for assigned area(s) of responsibility.
  • Reviews and resolves more complex escalated issues and concerns for assigned area(s) of responsibilities.
  • Reviews regular quality audits of for assigned area(s) of responsibility claim team members work, analyzes results and counsels staff to bring work to or above standards.


Education & Experience

  • 5+ Years of experience in { Claims that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in Insurance (Minimum Required)



"There is no Certification or Licensure Listed"

Travel Information

  • Travel Type : National Domestic
  • Travel Amount : up to 5%




This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Dover

Job Segment: Claims, Disability, Manager, Marketing Manager, Human Resources, Insurance, Management, Marketing