Recovery Specialist

Date: Jan 15, 2019

Location: Dover, NH, US

Company: Lincoln Financial

Alternate Locations: Dover, NH (New Hampshire)

Relocation assistance is not available for this opportunity.

Requisition #58100

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role

This position will be responsible for managing the calculation and recovery of offsets, settlements and overpayments of disability claims.  In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to calculate overpayments and negotiate timely, appropriate repayment arrangements and settlements. 


Duties & Responsibilities  

  • Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
  • Makes routine and non-routine decisions under moderate supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
  • Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. Provides quality service at goal (or higher) and achieve production goals set for each daily task performed.
  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Meets or exceeds departmental quality and service standards.
  • Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers (DCM) and vendors.  Interpret policy/contract provisions, calculation modes, benefit offset options, and work earnings.
  • Anticipate and pro-actively identify claims with potential benefits based on other income sources and establish offsets within the system.  Document, update and maintain claims accurately in defined tracking system with key dates and outcomes.
  • Collaborate with identified contact (DCM’s, vendors, ASM, etc.) via email and telephone/Lync to resolve issues and improve customer efficiencies.
  • Consult with claimants and customers to explain calculations and collection processes.  Negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
  • Delivers and fosters a “customer centric” approach by providing value to customers beyond their expectations that demonstrates the priority of the customer’s needs and promise executes on follow-up.
  • Assures payment and refund transactions have been applied and coordinated correctly to assure correct financial/tax reporting will take place for both the company and customer’s needs.


Education & Experience

  • Undergraduate degree or 4+ years of comparable work experience
  • 1-3+ years of experience in life/disability/dental claims or financial services experience required  

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Dover

Job Segment: Claims, Change Management, Insurance, Management