Recovery Specialist

Date: Feb 2, 2023

Primary Location: Dover, NH, US

Company: Lincoln Financial


Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Work from Home


Work Arrangement: Hybrid/Home


Relocation assistance:: is not available for this opportunity.


Pay Range: $17.79 - $26.68 


Bonus Potential:  5% 


Requisition #: 70683



The Role at a Glance

We are excited to bring on a Recovery Specialist to join our Claims Organization supporting Group Protection in our Omaha, Atlanta, Charlotte, or Dover based office.


Background Details
The Financial Services Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.  Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group.


As a Recovery Specialist will be responsible for managing the calculation and recovery of offsets, settlements, and overpayments of disability claims.  In this role, you will gather financial and other relevant information from customers, claimants, claims case managers, and vendors to validate benefits paid and calculate potential overpayments and negotiate timely, appropriate repayment arrangements and settlements. 

What you'll be doing

  • You will pro-actively identify claims with potential benefits based on other income sources and establish offsets within the system. In addition, you will document, update, and maintain claims accurately in defined tracking system with key dates and outcomes.
  • You will collaborate with identified contact (vendors, claims case managers) via email and telephone to resolve issues and improve customer efficiencies.
  • Analyze and calculate complex financial payments (VDI, variable tax, etc.) from customers, claimants, Disability Case Managers, and vendors.  Interpret policy/contract provisions, calculation modes, benefit offset options, and work earnings.
  • You will perform task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role. You will provide quality service at goal (or higher) and achieve production goals set for each daily task performed.
  • You will support and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • You will consult with claimants and customers to explain calculations and collection processes.  In addition, you will negotiate settlements and repayment plans while keeping within state and federal debt and collection guidelines.
  • You will deliver and fosters a “customer centric” approach by providing value to customers beyond their expectations that demonstrates the priority of the customer’s needs and promise executes on follow-up.

What we’re looking for

Must-have experience (Required):

  • High School Diploma or GED.
  • 0-1+ Years of claims experience with an Associates Degree or above OR 2-3 years of claims experience that directly aligns with the specific responsibilities for this position and no degree.
  • Effective strong written, verbal communication skills and mathematical skills.
  • Ability to maneuver through multiple systems/databases/platforms/software. 
  • Ability to be adaptable/flexible as business needs change. 


Nice-to have Experience (Preferred):  

  • Ability to problem solve and make independent decisions, while providing compassionate customer service.
  • Research and data entry experience in a fast-paced environment. 
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  
  • Familiarity with medical terminology.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.


What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

  • Effective productivity/technology tools and training


Work Arrangement

Hybrid/Home : Employees will work from home on average more days per week.


Lincoln will evaluate the following when setting the successful candidate's wage rate:
•    Prior work or industry experience.
•    Education level to the extent education is relevant to the position.
•    Unique skills


About The Company

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 


Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at


Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.


Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.


Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Dover

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