Business Process Improvement Specialist

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Date: May 28, 2026

Primary Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Fort Wayne, IN (Indiana); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76126

The Role at a Glance

We are excited to bring on a Business Process Improvement Specialist to join the Retirement Operations business in a work from home environment.

Background Details
As part of the Business Process Improvement team, you will serve as a voice of Retirement Plan Services (RPS) Operations—advocating for business needs while helping to drive efficient, sustainable solutions that reduce manual processes.

As a Business Process Improvement Specialist, you will play a key role in advancing process improvement, automation, and strategic initiatives across the Retirement Operations organization. You will identify trends and opportunities, helping to design and implement programs and processes that close gaps, drive efficiency, and support organizational growth and readiness.

In this role, you will leverage your expertise to deliver measurable business results through project-based work, supporting process changes and performance management strategies. You’ll partner closely with stakeholders to understand business needs, contribute to defining requirements, and support the design and implementation of solutions. You may provide input into user stories and support testing efforts as needed; however, your primary focus will be identifying opportunities, driving improvements, and helping ensure solutions are practical, scalable, and aligned to business needs.

If you’re energized by continuous improvement, problem-solving, and making a meaningful impact, please read on!

What you'll be doing

You will analyze and interpret complex performance data to identify trends, insights, and opportunities for improvement.
You will develop and communicate recommendations, supported by data and analysis, to management and key stakeholders.
You will identify and drive process improvement opportunities across workflows and controls, partnering with teams to enhance efficiency, capabilities, accuracy, customer experience, and overall return on investment.
You will define and document business requirements and user stories to support approved solutions and process changes.
You will partner with internal and external stakeholders to evaluate, design, and implement solutions aligned to business needs.
You will monitor and track initiative progress, ensuring measurement, accountability, and timely communication of updates across the enterprise.

What we’re looking for

Must-have experience (required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
1-3+ Years of experience in Business Process Improvement including project management experience that directly aligns to the responsibilities of this position
Strong written and verbal communication skills with the ability to work with others in a fast paced, team environment
Solid relationship management skills with internal clients (e.g. management, peers and colleagues)
Ability to evaluate information and the implications of a course of action or solution.
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Solid project management skills with the critical ability to coordinate and balance multiple projects/business needs in a time-sensitive environment, under pressure, and meeting deadlines.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to-have experience (preferred):

Retirement background, including RPS Operations applications experience

Application Deadline

Applications for this position will be accepted through June 30, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Fort Wayne
Job Segment: Business Process, Outside Sales, Social Media, Project Manager, Banking, Management, Sales, Marketing, Technology, Finance

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