Consultant, Process Owner (RPS)

Apply now »

Date: Jan 16, 2026

Primary Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Fort Wayne, IN (Indiana); Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 75657

The Role at a Glance

As a Consultant, Stable Value business owner supporting Retirement Planning Services, you will be responsible for owning the overall Stable Value process, including developing and strengthening relationships with customers, analyzing complex issues, researching trends, providing reporting, and helping to develop more complex programs and processes to close gaps and ensure growth within our Stable Value offering. You will act as a resource to internal/external stakeholders and will manage the onboarding and product change process, ensuring activities remain on target and result in a positive experience for the client.

What you'll be doing

• Manages conversion process to ensure completion in an accurate and timely manner, while meeting departmental quality standards.
• Serves as a liaison between advisors, client plan sponsors, and other internal teams/stakeholders on conversion/change solutions which optimize client
• satisfaction and achieve desired business results.
• Acts as the primary point-of-contact to effectively communicate with advisors and clients throughout the conversion/change process on key steps, activities, and timings.
• Develops, maintains, & executes more complex client relationship management plans which ensure that the clients’ overall service needs are satisfied & achieve the business, profitability & retention objectives.
• Serves as a resource to internal stakeholders on more complex relationship management solutions which optimize client satisfaction & achieve desired
• business results.
• Builds, enhances & maintains relationships with existing internal/external clients.
• Reviews source documents and/or reports to ensure information is in good order to process conversions.
• Leads data collection sessions with advisors and client plan sponsors to compile and/or clarify information needed for conversions.
• Collaborates with other internal teams to ensure smooth conversion/change completion.
• Communicates with third-party trading partners as needed during conversion process.
• Builds, enhances & maintains relationships with contacts at client organizations, ensuring clients’ overall service needs are satisfied.
• Identifies & resolves more complex client issues/concerns in a timely & collaborative manner.
• Identifies clients with risk of retention & notifies management.
• May collaborate with internal stakeholders on processes/procedures, proposals and/or promotional materials.
• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects.
• Identifies and recommends process improvements that significantly reduce workloads or improve quality.
• Consults/Analyze on more complex assignments and/or projects.

What we’re looking for

Must-haves:
• 3 - 5+ Years of experience in product, operations, sales or relationship management that directly aligns with the specific responsibilities for this position
• Strong analytical, problem solving, and data interpretation skills, including the ability to evaluate trends and apply mathematical concepts.
• Excellent judgment, discretion, and organizational skills with the ability to prioritize, multitask, and manage projects in a fast paced environment.
• Effective communicator and collaborator with strong interpersonal and relationship management skills; able to influence and build consensus.
• Demonstrated ability to identify process improvements and work effectively within teams and across stak

Application Deadline

Applications for this position will be accepted through 3/16/2026 subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $72,900 - $131,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Nearest Major Market: Fort Wayne
Job Segment: Marketing Consultant, Social Media, Change Management, Bank, Banking, Marketing, Management, Finance

Apply now »