Customer Service Rep, Internet Technical Support

Date: Jun 26, 2019

Location: Fort Wayne, IN, US

Company: Lincoln Financial






Alternate Locations: Fort Wayne, IN (Indiana)



Relocation assistance is not available for this opportunity.


Requisition #59948


About the Company


Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.


Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.


Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role


As a Customer Service Representative, Internet Technical Support, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.


The hours of the position are Monday through Friday, 11:15 am – 8:00 pm. The training hours will be 8:00 am – 5:00 pm for the first 3-4 weeks.




Communication and Customer Service


  • Answers inquiries from customers on retirement plan services.
  • Gathers user information to determine underlying internet issues.
  • Communicates processes, procedures and requirements of applicable systems.
  • Communicates registration guidelines/web navigation to users.
  • Recognizes general issues/concerns, explains effect on the customer's service experience, and suggests process improvements
  • Maintains customer confidentiality while complying with privacy regulations.


Data Entry


  • Processes customer information changes; Documents customer interactions in appropriate system(s)
  • Processes user requests for web related password resets, security question resets and/or enables web access.




  • High School diploma/GED or minimum Associate’s Degree in lieu of required experience




  • 0-1 years of experience, preferably in customer service
  • Technical support/techincal customer service experience preferred
  • Proficiency in multiple processing systems and browsers, as well as settings
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Fort Wayne

Job Segment: Technical Support, Data Entry, Technology, Administrative