Director, Retirement Implementation

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Date: Jan 7, 2025

Primary Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Work from Home; US All Regions

Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance: is not available for this opportunity.

Requisition #: 74068

The Role at a Glance

We are excited to bring on a Director of Implementation to join our Retirement Administration & Client Services Team supporting Workplace Solutions in a remote environment.

Background Details
As a Director of Implementation, you will be responsible for ensuring alignment with the department, division, and enterprise vision for the small business team. You will direct and oversee the building, enhancement and maintenance of complex implementation plans and ensure that clients’ overall service requirements are satisfied. If this sounds like a role for you, please read on!

What you'll be doing

You will lead, in partnership with the leadership team, and provide input for improvement to the small market new business implementation organization. You will directly impact how the team is best positioned to support Operations & Sales teams as well as advisors, consultants, and TPA firms to ensure they are successful along with timely, accurate setup of client retirement business on Lincoln’s platforms.
You will lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day. Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards.
You will provide subject matter expertise and act as a point of escalation while providing guidance to internal stakeholders on complex implementation solutions which optimize client satisfaction, retention and achieve desired business results. In addition, you will direct the development and maintenance of a high-quality concierge service that focuses on complex implementation clients/customers and high-volume wholesalers.
You will build, enhance and maintain relationships with contacts at client organizations, ensuring clients’ overall service requirements are satisfied. You will build, maintain and proactively maximizes positive business relationships with new and existing internal/external clients and effectively utilizes the relationships in specialized matters requiring cooperation and persuasion.
You will serve as a key subject matter expert, staying up to date on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

What we’re looking for

Must-have experience (Required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
7+ Years of experience in relationship management and / or operations that directly aligns with the specific responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches.
Ability to think critically, analyze information and to evaluate the implications of a course of action or solution.
Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines.
Confident, comfortable communicator with strong written and verbal communication skills.

Nice-to-have experience (Preferred):

Project Management experience

Travel Requirements

Up to 30%

Application Deadline

Applications for this position will be accepted through January 22, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Fort Wayne
Job Segment: Project Manager, Social Media, Manager, Implementation Manager, Banking, Technology, Marketing, Management, Finance

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