Financial Processor, IAO In-Force

Date: Jan 8, 2019

Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Fort Wayne, IN (Indiana)

Relocation assistance is not available for this opportunity.

Requisition #58206

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role


As a Financial Processor on the IAO In-Force Processing team, you will be responsible for processing financial transactions, as well as some non-financial transactions, in regards to contract set up ensuring all information is complete and in good order. You will process and provide general information about these transactions in accordance with established procedures and guidelines in a timely manner while meeting deadlines.




Action Oriented


  • Processes financial transactions such as withdrawals, surrenders, transfers and exchanges and non-financial transactions such as ownership, beneficiary and address changes
  • Reviews data and financial information to ensure information is complete and in good order
  • Enters data into appropriate systems
  • Escalates issues and/or concerns to more senior team members or management
  • Provides customer service to internal and external stakeholders and recognizes what needs to be done to meet customer needs while demonstrating flexibility and responsiveness
  • Creates and maintains up to date procedural documentation
  • Supports and promotes change management as well as departmental and enterprise initiatives and suggests process improvements
  • Meets or exceeds departmental quality and service standards
  • Works overtime as needed




  • High School diploma/GED




  • No prior experience required
  • Demonstrates good written and verbal communication skills
  • Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Fort Wayne

Job Segment: Financial, Change Management, Finance, Management