Payroll Operations Manager

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Date: Apr 28, 2026

Primary Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76006

The Role at a Glance

We are excited to bring on a Payroll Operations Manager to support our Retirement Plan Services organization in a work from home environment.

Background Details
As the Payroll Operations Manager, supporting the the Payroll Support and Ongoing Payroll teams, you will manage each team while overseeing the client support and processing of complex payroll transactions, ensuring that all information is complete and in good order. You will provide subject matter expertise and guidance to team members, both onshore and offshore, and review and resolve more complex escalated issues or concerns. You will build strong cross-functional relationships that lead to a positive customer experience. You will also drive process improvements to deliver quality results, increase customer satisfaction, standardize and simplify the experience across products and platforms, and enhance the Lincoln brand. If this sounds like a role for you, please read on!

What you'll be doing

You will lead your teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives.
You will establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team. You will manage and evaluate performance and take appropriate action to meet and/or exceed performance standards.
You will provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent.
You will maintain collaborative relationships with key internal and external stakeholders.
You will serve as a resource to team members and internal/external stakeholders on complex assignments/projects. You will review and resolve escalated issues and concerns.
You will ensure that top talent is hired and retained while building organizational capability across your teams.
You will identify and recommend process improvements that significantly reduce workloads and improve quality across the business.

What we’re looking for

Must-have experience (required):

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
Excellent organization skills with the ability to prioritize workload
Strong communication, negotiation, relationship building, strategic, & interpersonal skills
Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
Strong continuous improvement mindset with the ability to create efficiencies

Nice-to-have experience (preferred):

Retirement plan operations experience, ideally in Payroll
Exposure and/or knowledge of payroll systems such as CORE or SmartDesk
Experience managing/coaching onshore and offshore teams

Application Deadline

Applications for this position will be accepted through May 15, 2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $72,900 - $131,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Nearest Major Market: Fort Wayne
Job Segment: Payroll, Outside Sales, Marketing Manager, Social Media, Manager, Finance, Sales, Marketing, Management

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