Program Management Support Consultant

Date: May 1, 2019

Location: Fort Wayne, IN, US

Company: Lincoln Financial

Alternate Locations: Fort Wayne, IN (Indiana)

Relocation assistance is not available for this opportunity.

Requisition #59403

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

The Role

 

As the Program Management Support Consultant, you will consult and deliver on more complex assignments/projects for assigned area(s) of responsibility with the intent of uncovering efficiencies that reduce cost and/or time savings for various business units.   You will also act as a resource to applicable internal/external stakeholders and provide recommendations. You will consult management on more complex cross-departmental projects to drive project progress and success by using the Lean/Six Sigma methodology through the DMAIC process. You will also communicate and liaise with stakeholders from across the business to secure resources, facilitate discussions, monitor project activities, and resolve issues.

 

Responsibilities

 

Program Management

  • Advises and informs leadership to understand more complex business needs and desired outcomes of projects and initiatives
  • Provides regular status updates to various internal/external stakeholders
  • Facilitates project meetings with stakeholders from multiple groups to map current and future state processes, define project scope, determine more complex project plans, execute agreed deliverables, and evaluate outcomes
  • Manages expectations of various internal/external stakeholders and provides regular status updates
  • Serves as a liaison across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades
  • Analyzes and researches more complex systems and processes to recommend improvements aligned to business needs and ensures project sponsors fully understand alternatives, requirements, and feasibility to determine the best viable option
  • Translates process improvements into appropriate language for policies and procedures and coordinates with key stakeholders to refine training related to policies and practices
  • May share knowledge and/or provide guidance with junior and/or peer team members

 

Business Acumen

  • Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
  • Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
  • Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects
  • Identifies and recommends process improvements that significantly reduce workloads or improve quality for assigned area(s) of responsibility
  • Independently Consults/Analyzes on more complex assignments and/or projects
  • Remains current in profession and industry trends
  • Makes a positive contribution as demonstrated by:  - Making suggestions for improvement - Learning new skills, procedures and processes

 

Requirements

 

Education

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)

 

Experience

  • 3 - 5+ Years’ experience in financial Services or insurance industry that directly aligns with the specific responsibilities for this position
  • Proven working knowledge of Visio preferred
  • Strong Microsoft Excel skills preferred with proven ability to analyze data
  • Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures
  • Confident, comfortable communicator with strong written and verbal communication skills
  • Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions
  • Works with mathematical concepts such as averages and/or variances
  • Ability to analyze information and to evaluate the implications of a course of action or solution
  • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Define problems, collect data, establish facts and draw valid conclusions.
  • Evaluate trends in data or information
  • Ability to perform under stress in cases of emergency, critical or hazardous situations
  • Ability to work with others in a team environment
  • Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches
  • Demonstrates ability to identify and recommend processes improvements
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Demonstrates strong interpersonal skills with a collaborative style
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information
  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines

#LI-JH1

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

#P3 


Nearest Major Market: Fort Wayne

Job Segment: Manager, Management Consulting, Program Manager, Marketing Manager, Marketing Consultant, Management, Marketing