Service Processor, Agent Changes

Date: Nov 19, 2021

Location: Fort Wayne, IN, US

Company: Lincoln Financial

 

Alternate Locations: Fort Wayne, IN (Indiana); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Cincinnati, OH (Ohio); Cleveland, OH (Ohio); Columbus, OH (Ohio); Concord, NH (New Hampshire); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Indianapolis, IN (Indiana); Norwood, OH (Ohio); Toledo, OH (Ohio); US Midwest; US Southeast; Woodmere, OH (Ohio); Work from Home

 

Work Arrangement: Hybrid/Home

 

Relocation assistance:: is not available for this opportunity.

 

Pay Range: $14.90 - $22.36 

 

Bonus Potential:  5% 

 

Requisition #: 67588

 

 

The Role at a Glance

We are excited to bring on a Service Processor for the Agent Changes team to join the Producer Solutions Operations business in our Fort Wayne, IN office. A fully remote candidate may also be considered.

 

Background Details
As the Service Processor for the Agent Changes team, you will provide high-level service to our agent and broker/dealer partners by maintaining records and answering compensation inquiries while working independently in accordance with established procedures and guidelines. This includes but is not limited to monitoring daily log reports to identify agent and broker/dealer business that needs to be processed, responding to inquires from agents, broker/dealers and internal customers, and processing internal and external compensation statements. You will also proactively provide extra relationship support to our internal and external business partners through prioritization of issues and active communication. If this sounds like a role for you, please read on!

What you'll be doing

  • You will process agent change requests coming from our agents, broker/dealers and internal partners, working independently, in accordance with established procedures and guidelines, in a timely manner while meeting deadlines.
  • You will provide customer service to internal/external stakeholders, recognize what needs to be done to meet needs and demonstrate flexibility and responsiveness to meet those needs.
  • You will effectively communicate verbally and in writing with internal/external stakeholders while maintaining a professional demeanor in all interactions.
  • Identify and recommend process improvements and organizational initiatives to positively influence the team and quality. 

What we're looking for

Must-have experience (Required):

  • High School Diploma or GED.
  • 0-1+ Years of experience that directly aligns with the responsibilities of the role.  
  • Ability to maneuver through multiple systems/databases/platforms/software. 
  • Ability to be adaptable/flexible as business needs change. 

 

Nice-to have Experience (Preferred):  

  • Data entry experience in a fast-paced environment. 
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  
  • Strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

What's it like to work here

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career 
  • Leadership development and virtual training opportunities
  • Paid Time Off
  • Parental leave 
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment
  • Effective productivity/technology tools and training

 

About the Company/Who is Lincoln Financial 
Led by over 10,000 employees Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

  • Effective productivity/technology tools and training

 

Work Arrangement

Hybrid/Home : Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager.

 

Lincoln will evaluate the following when setting the successful candidate's wage rate:
•    Prior work or industry experience.
•    Education level to the extent education is relevant to the position.
•    Unique skills

 

About The Company

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com

 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


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