Consultant, Continuous Improvement

Date: Mar 24, 2019

Location: Greensboro, NC, US

Company: Lincoln Financial





Alternate Locations: Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska)


Relocation assistance is not available for this opportunity.


Requisition #58573


About the Company


Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.



The Role


This position will consult/analyze and deliver on complex assignments/projects for his/her assigned area(s) of responsibility.  S/he will also act as a resource to applicable internal/external stakeholders.  S/he will research trends and opportunities and help to develop more complex programs and processes through the application of lean, six sigma and organizational change methodologies and tools to close gaps and ensure growth.  S/he will consult and collaborate with stakeholders to enable delivery of business results through project work to support process changes and performance management strategies.




  • Researches, analyzes and consults on potentially complex performance data for business and analytical value.
  • Determines and communicates research recommendations  and supporting analysis to management for potentially complex problems.
  • Consults and acts as a resource to management and key stakeholders on identified process improvements that impact efficiency, departmental capabilities and/or return on investment.
  • Designs future state operating models that address opportunities uncovered during current state analysis
  • Consults and acts as a resource to appropriate internal and/or external stakeholders to ensure solutions meet business needs.
  • Identifies, documents and delivers findings that can support more complex business process improvements, performance and/or customer experience improvements.
  • Maintains tracking, measurement and accountability programs for various initiatives.
  • Provides timely updates to internal and external stakeholders regarding relevant information from other areas across the enterprise.
  • Responds to more complex inquiries and needs from other business units and enterprise divisions.
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
  • Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Serves as a resource to team members and applicable internal/external stakeholders with expertise one process transformation and process improvement methods on assignments and projects for his/her assigned area(s) of responsibility.
  • Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.




  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
  • Lean Six Sigma Black Belt or equivalent experience/certification required




  • 3 - 5+ Years’ experience in Business Process Improvement including project management experience that directly aligns with the specific responsibilities for this position.   (Required)
  • Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.
  • Demonstrates ability to identify and recommend processes improvements.
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
  • Demonstrates strong interpersonal skills with a collaborative style.
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.
  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
  • Successfully completes regulatory and job training requirements. #LI-KM1




This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Greensboro

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