Director, Agile Delivery (PMO)

Date: Apr 4, 2019

Location: Greensboro, NC, US

Company: Lincoln Financial





Alternate Locations: Greensboro, NC (North Carolina)


Relocation assistance is not available for this opportunity.


Requisition #58725


About the Company


Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.



The Role


The Director, Agile Delivery (PMO) will provide leadership and direction to a team of scrum masters within the Digital space at Lincoln to ensure results and to plan, direct, and coordinate activities of designated complex bodies of work ensuring that goals or objectives of those efforts are accomplished within prescribed time frame and funding parameters. This position will drive transformational change for Digital efforts at Lincoln and its technology partners in alignment with the Enterprise Agile Transformation team.  S/he will drive best practice standards and practices for scrum masters.







  • This positon will lead a team of scrum masters that will be responsible for delivery of digital implementations and efforts across Lincoln.
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Directs and provides leadership to continually improve the capability and results for his/her assigned area(s) of responsibility for scrum masters.
  • Provides direction to scrum masters to ensure projects for his/her assigned area(s) group(s) meet quality, schedule, milestone, and budget commitments.
  • Drives transformational change to agile delivery and identifies and directs the implementation of process improvements to align with agile best practices that significantly reduce workloads or improve quality across the department for his/her assigned area(s) of responsibility.
  • Provides subject matter expertise to scrum master and internal/external stakeholders on complex assignments for his/her assigned area(s) of responsibility, especially as it pertains to agile best practices.
  • Provides training and development opportunities, including stretch assignments for scrum masters giving honest and open feedback to aid in the development of talent.
  • Directs and evaluates individual performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.




  • Maintains knowledge on current and emerging agile developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
  • Establishes and implements priorities, performance goals and objectives to ensure results for his/her assigned area(s) of responsibility for scrum masters.
  • Ensures that top talent is hired and retained for his/her assigned area(s) of responsibility.
  • Builds organizational capability within his/her assigned area(s) of responsibility.
  • Drives & provides direction & mentoring on complex projects &/or programs to ensure required outcomes.
  • Drives, develops & delivers complex programs as needed.
  • Clearly and effectively delivers concise program status to executive stakeholders
  • Leads & rectifies inefficiencies and acts as body of work recovery resource as needed for scrum masters.
  • Provides direction & ensures program plans align and support the operational plans for his/her assigned area(s) of responsibility and are aligned with LFG's overall business plans and specific strategic and tactical initiatives.
  • May provide input to executive management and business stakeholders on the prioritization of active and pending projects for his/her area(s) of responsibility.
  • Identifies opportunities to proactively mentor business or project stakeholders of his/her assigned area(s) of responsibility in completing complex bodies of work.
  • Develops and communicates reporting metrics and/or program dashboards that provide management and business stakeholders with quantifiable gauges of the delivery of business results.
  • Develops and administers the departmental budget for his/her area(s) of responsibility; manages these budgets within expense goals.
  • Analyzes assigned complex bodies of work to validate if outcomes will meet the business needs and align/support operational plans/objectives.  Recommends complex mitigation plans.




  • 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of experience in a management capacity lieu of Bachelors) (Minimum Required)
  • Certified Scrum Master (CSM) certification
  • Additional agile / project management certification preferred, but not required




  • 7+ Years of experience that directly aligns with the specific responsibilities for this position, including 5 years of agile delivery experience including scrum master role and 3 years of experience in program/portfolio delivery,  resource planning, reporting, and prioritization
  • 4+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
  • In depth understanding of both agile and waterfall methodologies
  • In-depth knowledge and application of both agile and waterfall methodologies, with greater emphasis towards agile delivery experience 
  • Strong executive delivery/presence
  • Program Governance experience
  • Risk Assessment background
  • Experience working with Kanban teams preferred but not required.
  • Experience communicating with senior and executive stakeholders concerning delivery status.
  • Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills.
  • Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches.
  • Demonstrates strong leadership skills including the ability to coordinate and balance multiple bodies of work in a time-sensitive environment, under pressure, and meeting deadlines.
  • Finds common ground and can gain collaboration among senior management, colleagues and peers #LI-KM1




This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Greensboro

Job Segment: Project Manager, Manager, Change Management, Technology, Management