Director, Procurement Travel Operations

Date: Apr 18, 2019

Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina)

Relocation assistance is not available for this opportunity.

Requisition #58561

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role



This position will provide leadership in planning, organizing, directing and controlling the technology platforms, policies, and daily operations associated with all aspects of business travel as required by Lincoln Financial Group (LFG). The role will support processes and controls aligned with Procurements vision and mission and LFGs cost management objectives via intense collaboration within the Procurement function, company Finance teams, key business stakeholders, and the external supply base.





  • Chairs the LFG Travel Advisory Board consisting of senior internal stakeholders chartered with continuously improving travel operations and the customer experience.
  • Collaborates with internal stakeholders to identify and select appropriate suppliers to support the travel program including but not limited to airlines, hotels, car rental, and related service providers.
  • Continuously seeks and implements improvements in travel booking practices and enacts appropriate changes in ways of working and technology leveraging voice of the customer feedback.
  • Develops, secures approval for and implements change programs associated with continuous improvement efforts for travel management and expense reporting practices.
  • Directs all aspects of corporate credit card administration from issuance, problem resolution, card closure, card supplier interaction, and engagement with other areas such as Legal and Human Resources as required.
  • Directs the day to day management of LFGs outsourced travel service provider including development and adherence to key performance indicators, budget, customer feedback, and reporting/compliance.
  • Leads in the identification, establishment, utilization, maintenance & compliance of travel management and expense reporting practices, including related policies, operating procedures and interaction with Internal Audit and Tax departments.
  • Leverages data mining, industry best practice, engagement with other functional areas and business imperatives to drive solutions around supply base rationalization, 'tail' spend management and supplier information, risk and performance management
  • Provides subject matter expertise and leverages this in forging and maintaining relationships with internal customers/stakeholders, suppliers and as-appropriate external network.
  • Works with IT and other functional areas to ensure purchasing technology platforms are appropriately maintained and that business continuity practices are established, in place and in use.



  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in (Minimum Required)



  • 5+ Years of Corporate travel operations experience including working with or oversight of outsourced travel management providers that directly relates to the responsibilities of this position. (Required)#LI-AE!



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Greensboro

Job Segment: Manager, Compliance, Internal Audit, Performance Management, Data Mining, Management, Legal, Finance, Human Resources, Technology