Life Customer Care Associate

Date: Sep 8, 2021

Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Work from Home (Excluding Colorado); US All Regions (Excluding Colorado)

 

Work Arrangement: Work from Home

 

Relocation assistance is not available for this opportunity.

 

Level: N2 

 

Requisition #: 66521

 

About The Company
 

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

Be Aware of Fraudulent Recruiting Activities

 

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

 

 

The Role at a Glance

 

We are excited to bring on a Life Customer Care Associate to join our contact center team supporting Life and Annuity Operations in our Greensboro, NC; Fort Wayne, IN; Atlanta, GA; Charlotte; NC; Omaha, NE; Phoenix, AZ; Dover, NH offices.

 

Background Details

The Life and Annuity Operations team will provide you with four weeks of paid training where you will gain knowledge and skills in a diverse amount of life insurance products.  You will also receive ongoing training, coaching, and development to perform in this fast-paced environment. 

 

As a Life Customer Care Associate, you will serve as the first point of contact for our life insurance customers (i.e. policy holders, beneficiaries, financial professionals, etc.). You will be responsible for answering inbound calls where you’ll be addressing customer service inquiries and concerns. You will build rapport with and educate our customers about their life insurance policies while using technology and multiple resources.  Our goal is to deliver a positive and memorable customer experience while helping our customers feel more confident about their financial future.  If this sounds like a role for you, please read on!

 

What you’ll be doing 

  • Communicate with roughly 40-50 customers throughout the day, answering questions and providing accurate information regarding their life insurance policy through the utilization of multiple applications and platforms. 
  • Work in a fast-paced, structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.
  • Perform research to respond to customer inquiries and document customer interactions in the appropriate systems. 
  • Identifies, recommends, and champions process improvements and organizational initiatives to positively influence the team and quality. 
  • Maintain customer confidentiality while complying with privacy regulations and meeting or exceeding internal quality and service standards.  Works overtime as needed, potentially on short notice, during peak volume times to maintain those service standards.
     

What we're looking for

Must-have experience (Required):

  • High School Diploma or GED
  • 0-1+ years of general experience (need not be directly related to the position) 

 

Nice-to have Experience (Preferred):  

  • Associates Degree
  • 1+ years of customer service experience.
  • Ability to communicate effectively (verbal/written) while engaging the customer and navigating multiple systems.
  • A strong customer focus and passion for helping, servicing, and educating others.
  • Strong analytical skills and an attention to detail in order to adhere to policies, procedures, and guidelines.
  • Organizational skills with the ability to prioritize workload and multitask.
  • Ability to work with others and demonstrate strong interpersonal skills with internal and external customers.

What it's like to work here

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career 
  • Leadership development and virtual training opportunities
  • Paid Time Off
  • Parental leave 
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being, offering a remote work environment
  • Effective productivity/technology tools and training
     

 

Work Arrangement:

Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances. 

 

 

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

 

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