Senior Administrator - HR Ops

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Date: Feb 18, 2026

Primary Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 75789

The Role at a Glance

This position will perform and deliver on routine and progressively more non-routine assignments independently in accordance with established procedures/guidelines. They will provide HR operational support to employees, managers and HRBPs in accordance with company policies and government regulations to yield high-quality employee experience. They will manage Employee Data Management needs via HRIS workflows and other data inputs received to be processed and ensure accurate data is reflected in the HRIS system.

What you'll be doing

Oversees maintenance of employee data in appropriate HR system(s) and determine resolution for routine issues and recommends options/solutions for unusual situations to appropriate management for assigned area of responsibility.
Maintains data integrity across HR systems, including auditing, correcting, and managing employee history records and workflow inputs.
Researches and resolves increasingly more complex HRIS issues, unexpected results or process flaw-type questions from the IT Help Desk and/or escalated Tier 2 cases from HR Service Center. Documents all research within the HR Case Management system.
Maintains a high level of compliance knowledge (Federal, State &/or Local) as it applies to Garnishments, Sec 125, 401K, Deferred Compensation, imputed income, etc. & any other wages/deduction & it's impact to an employee’s pay statement or taxable wages.
Ensures compliance with federal, state, and local regulations, including payroll rules, tax implications, garnishments, and I‑9 retention/purge requirements.
Manages and ensures timely resolution of GL items, outstanding checks, NOC returns, TXNA deductions, and other payroll‑related exceptions within assigned areas.
Resolves routine tax and payroll-related inquiries, escalating complex issues to appropriate SMEs.
Responds to employee, manager and other business partners’ inquiries professionally and accurately using excellent written and/or verbal skills yielding a high-quality employee experience.
Assists in the planning, development, and support automation and process improvements related to employee data maintenance, Time Management, and HR operations.
Participates as a project team member related to HR/HR Operations projects and process improvements, including but not limited to the automation of day-to-day maintenance activities, off cycle processes and/or new system functionality.
Consults with management and applicable stakeholders on identified trends for assigned areas of responsibility and to provide support where needed.
Supports process and procedure documentation efforts as applicable and trains team members on system changes and data management process changes & reviews materials with managers to ensure consistency with team member training opportunities.
Serves as the primary point of contact for escalated HRIS, payroll, and data-related system issues, performing research, auditing, troubleshooting, and documentation.
Recommends process improvements to management that will enhance current processes, reduce redundancy, help eliminate errors, and enhance employee experience.
Works closely and effectively with internal partners in IT HR Support, HR Operations, Benefits, and other teams pertinent to optimal service delivery.
Shares technical knowledge with team members on system capabilities/limitations.
Provides data for internal and external audits as applicable.

What we’re looking for

Must-haves:

High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
3 - 5+ Years of HR Operations, HR Service Center, HR Technology, or related roles, including transferable skills that align with the responsibilities of this position.

Nice-to-haves:

Financial Services experience
Experience working with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances
Strong critical thinking and analytical problem‑solving skills to evaluate complex situations and drive effective decisions
Proven experience identifying, recommending, and implementing process improvements to enhance efficiency and quality
Background working in a high‑volume service center environment with a focus on service excellence
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Strong interpersonal skills with a collaborative style
Ability to work in a fast-paced environment

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Nearest Major Market: Greensboro
Job Segment: Payroll, Information Systems, HR, HRIS, Help Desk, Finance, Human Resources, Technology

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