Senior Software Engineer (Contact Center Technologies)

Date: Sep 5, 2021

Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina); Work from Home (Excluding Colorado)

 

Work Arrangement: Work from Home

 

Relocation assistance is not available for this opportunity.

 

Level: P4 

 

Requisition #: 66396

 

About The Company
 

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

Be Aware of Fraudulent Recruiting Activities

 

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

 

 

The Role at a Glance:

We have an exciting opportunity for senior level Software Engineeer  that will be integral part of a team looking to transform the way customers interact with our numerous products via chat bots and voice bots.  

 

Back ground details:  

The role of the Senior Software Enigineer is to develop, integrate, and support multiple contact center solutions across various lines of business with a focus on feature enhancements through voice/chat bots and DialogFlow as well as modernization through AWS microservices. This includes new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.

What you'll be doing:

 

  • Design, build, and maintain modern scalable applications in containerized environments – with focus on reliability, architecture and design patterns, for example
    • Provision AWS resources through code run in a pipeline.
    • Implementation of API integration with Google Dialogflow.
    • Develop microservices in Java and Spring framework and deploy in AWS containers
  • Use DevOps tooling to provide continuous delivery while complying with and improving automated quality control.
  • Creates and maintains CICD pipelines using a major vendor like Gitlab, Github etc.
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.
  • Serves as an escalation point for issue resolution.
  • Analyzes, designs, codes, debugs, integrates and tests complex software application solutions for systems.

What we're looking for:

Must-haves:

  • Java 11+, SpringBoot, Docker, Amazon Web Services
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Computer Information Systems, Information Systems, Information Technology or Computer Engineering or equivalent work experience 
  • 5 – 7+ Years experience in application development that directly aligns with the specific responsibilities for this position 
  • Proficiency in Microsoft Office (Teams, Outlook, Word, Excel)

 

Nice-to-haves:

  • Experience working with a large-scale contact center technology (e.g. Genesys, Twilio)
  • Experience working with a cloud Natural Language Understanding platform (e.g. Dialogflow, Lex)
  • Experience in a modern Javascript web framework (e.g. Angular, React, Vue)
  • Understanding or experience with AGILE methodology

 

Work Arrangement:

Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances. 

 

 

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

 

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