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Software Engineer -Contact Center (Remote)

Date: May 11, 2022

Primary Location: Greensboro, NC, US

Company: Lincoln Financial

 

Alternate Locations: Work from Home

 

Work Arrangement: Work from Home

 

Relocation assistance:: is not available for this opportunity.

 

Pay Range: $63,100 - $137,900 

 

Bonus Potential:   

 

Requisition #: 68322

 

 

The Role at a glance

We have an exciting opportunity for senior an accomplished Software Engineer that will be integral part of a team looking to transform the way customers interact with our numerous products via chat bots and voice bots.  

Background details:  

The role of the Software Enigneer is to develop, integrate, and support multiple contact center solutions across various lines of business with a focus on feature enhancements through voice/chat bots and DialogFlow as well as modernization through AWS microservices. This includes new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.

What you'll be doing:

  • Design, build, and maintain modern scalable applications in containerized environments – with focus on reliability, architecture and design patterns, for example
    • Provision AWS resources through code run in a pipeline.
    • Implementation of API integration with Google Dialogflow.
    • Develop microservices in Java and Spring framework and deploy in AWS containers
  • Use DevOps tooling to provide continuous delivery while complying with and improving automated quality control.
  • Creates and maintains CICD pipelines using a major vendor like Gitlab, Github etc.
  • Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
  • Direct and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Identify and direct the implementation of process improvements that significantly improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.
  • Serve as an escalation point for issue resolution.
  • Analyze, design, code, debug, integrate and test complex software application solutions for systems.

What we're looking for:

Must-haves:

  • Java 11+, SpringBoot, Docker, Amazon Web Services
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Computer Information Systems, Information Systems, Information Technology or Computer Engineering or equivalent work experience 
  • 3-5 Years experience in application development that directly aligns with the specific responsibilities for this position 
  • Proficiency in Microsoft Office (Teams, Outlook, Word, Excel)
     

Nice-to-haves:

  • Experience working with a large-scale contact center technology (e.g. Genesys, Twilio)
  • Experience working with a cloud Natural Language Understanding platform (e.g. Dialogflow, Lex)
  • Experience in a modern Javascript web framework (e.g. Angular, React, Vue)
  • Understanding or experience with AGILE methodology

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

 

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

  • Effective productivity/technology tools and training

 

Work Arrangement

Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.

 

Lincoln will evaluate the following when setting the successful candidate's wage rate:
•    Prior work or industry experience.
•    Education level to the extent education is relevant to the position.
•    Unique skills

 

About The Company

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com

 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


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