Sr. Analyst, IT Infrastructure Admin

Date: Jun 12, 2019

Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina)

Relocation assistance is not available for this opportunity.

Requisition #59860


About the Company


Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.


Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.


Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role


The Analyst, Solution Engineering will provide technical engineering assistance for Office 365 Pro Plus, Exchange Online, Skype for Business, on-prem and online E3 and E5 implementations, Email security, Collaboration tools such as Microsoft Teams, Yammer, WebEx, Cisco telepresence and for unified communication services.




  • Build a learning plan, with goals and objectives on identifying areas to focus on, recommendations to research and present, and identify key partner relationships with IT
  • Implementation of Office 365 and the suite of products, Exchange Online, Skype for Business, OneDrive, Teams, Yammer, Streams, SharePoint
  • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
  • Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Identifies and recommends process improvements that improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.
  • Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution. Ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. 
  • Champion the adoption of Office 365 services as appropriate for our business (Exchange, SharePoint, Dynamics CRM, Teams).
  • Assist with the creation of policies around the proper use of Office 365 services and support.




  •  4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Information Technology (Minimum Required)




  • 3 - 5+ Years’ experience in IT infrastructure administration that directly aligns with the specific responsibilities for this position (Required)
  • Experience with cloud hosting solutions such as Microsoft Azure and Office 365 Administration and supporting technologies
  • Experience embracing Agile principles, IT Infrastructure design, implementation and support.
  • Experience with automation tools such as Puppet, Chef, and Ansible; demonstrated ability to design and document complex workflows, automate processes, configurations using Puppet, Chef, or Ansible.
  • Experience with electronic messaging and its security (Symantec Enterprise Vault, Data Discovery processes, Zix, ProofPoint, OpenText RightFax).
  • Advanced knowledge and experience administering Active Directory, including Group Policy management; user/machine security
  • Define problems, collect data, establish facts and draw valid conclusions
  • Evaluate trends in data or information
  • Ability to work with others in a team environment
  • Demonstrates strong interpersonal skills with a collaborative style
  • Experience with some or all the following technologies: MS Office Suite, Office 365, Microsoft Intune, Active Directory User and Computer Management
  • Knowledge of IT security and ability to remediate security vulnerabilities (DLP, encryptions, SSL, TLS)
  • Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines
  • Excellent team player - proven ability to resolve problems professionally and systematically
  • Proactive self-starter with professional maturity and confidence
  • Hungry for the next challenge and the next opportunity to learn
  • Mental agility to fully understand both the complex business issues and how the solutions being developed will impact those issues
  • A strong sense of ownership, accountability and follow-through 
  • Team player, adaptable, flexible, and able to handle multiple simultaneous projects
  • Strong organizational, documentation and time management skills
  • Excellent presentation, verbal and written communication skills required 





This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.


Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.


This Employer Participates in E-Verify. See the E-Verify notices.  


Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 

Nearest Major Market: Greensboro

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