VP, Product & Platform Owner - Life Solutions

Date: Apr 15, 2021

Location: Greensboro, NC, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Radnor, PA (Pennsylvania)

Relocation assistance will be considered/provided for this opportunity within our company guidelines.

 

Level: P6 

Requisition #65534

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

General Purpose of Job

As the VP, Product & Platform Owner, you will provide strategic leadership to product-level and digital platform strategies for Lincoln’s Life Solutions Strategic Implementation & Customer Experience business.  You will develop the strategy and implementation roadmap for bringing product innovation to market and will provide highly specialized expertise working with business leaders, IT, and other key stakeholders to define the vision, capabilities, roadmap, and adoption needed for the digital program. You will engage third-party experts to inform the strategy, structure, and talent needed to meet/exceed the objectives and desired results for this program. 
If you are seeking an opportunity to drive meaningful change, have an entrepreneurial spirit and want to be part of an empowered team… this could be the position for you!
 
Responsibilities
•    Oversees and leads the development of an overall strategic roadmap with customer experience teams.
•    Leads the execution of the strategic roadmap by ensuring the development of customer experience programs across various digital channels, including, but not limited to voice/chat bots & applications that align to key moments of the customer journey.
•    Leads and executes user and stakeholder meetings to acquire knowledge of user activities, needs and mindsets, as well as the market and business needs/requirements.
•    Oversees the development of complex performance metrics and benchmarks to track, assess, and improve the effectiveness of assigned platforms.
•    Provides regular performance analysis and recommends future enhancements and additions to the digital portfolio to senior leadership.
•    Develops the strategy and successful implementation of bringing product innovation to market.
•    Establishes and executes against appropriate financial and productivity measures and metrics.
•    Influences the product value proposition internally and externally (i.e. business partners, financial advisors, advisory firms).
•    Maintains knowledge on current and emerging developments/trends for insuretech and fintech, assesses the impact, and collaborates with executive/senior management to incorporate new trends and developments in current and future strategies.
•    Leads the identification, development, and implementation of strategic process improvements that improve quality across the organization, using influence to drive change with stakeholders and partners.
•    Provides highly specialized expertise and thought leadership to internal/external stakeholders regarding digital efforts supporting the business operations functions.

 

#LI-DS

Certifications

Education & Experience

•    4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
•    12+ Years of experience in digital marketing or product management experience with an insurance products business that directly aligns with the specific responsibilities of this position.  (Required)
•    Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
•    Excellent written and verbal communication skills.
•    Advocates effectively, readily command attention and respect in groups as demonstrated by people listening to and getting on board with initiatives for his/her assigned area(s) of responsibility
•    Ability to think critically, analyze information and to evaluate the implications of a course of action or solution.
•    Ability to effectively resolve difficult disputes and business challenges using highly refined functional, partnering and leadership skills.
•    Demonstrated ability to develop strategies and business plans to deliver and exceed expected business objectives and results.
•    Demonstrated strong relationship management skills with internal clients (e.g. senior/executive management, peers and colleagues); proven ability to develop creative and collaborative approaches.
•    Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
•    Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•    Demonstrated experience as a thought leader.  Will be able to demonstrate being sought after for advice, counsel, and judgment.

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

 

 

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

 

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