Associate Application Support Specialist

Date: Jul 30, 2019

Location: Hartford, CT, US

Company: Lincoln Financial

Alternate Locations: Greensboro, NC (North Carolina); Hartford, CT (Connecticut)

Relocation assistance is not available for this opportunity.

Level: P1

Requisition #60227

About The Company

Led by over 10,000 employees  – including you –  Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses.

The Role

 

This position will work with application end-users and Information Technology teams to maintain applications for his/her assigned area of responsibility. S/he will troubleshoot and diagnose reported Tier II incidents and change requests including handling issue escalations, root cause analysis, application upgrades, workflow analysis and configuration, and providing documentation of process & procedures. S/he will use internal processes to create and update tables. S/he will also develop test plans and perform testing.

 

Responsibilities

  • Acts as liaison between Information Technology teams.
  • Creates system access and workflow requirements for new users.
  • Determines basic best IT practices and suggests how to improve current practices.
  • Develops basic test plans and performs testing as needed.
  • May set-up/script automation as needed.
  • Performs basic trends analysis, develops reports, and supports communication of issues to IT management.
  • Performs research and root cause analysis to support software applications and/or workflow configuration.
  • Prioritizes and escalates level III incidents to the appropriate technology teams (i.e. Networking, Windows Engineering, etc.) for prompt resolution.
  • Responds to, diagnoses and resolves application problems and tickets that are escalated via the Service Desk including more non-routine problem recognition, research, isolation and resolution.
  • Updates basic tables and workflow configuration.

 

Education 

 

  •  
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)

 

Experience

 

  • 0-1+ Years' Experience in a technical support role and/or application support role
  • Customer Service experience is required
  • Application Support, Desktop Support, Technical Support highly preferred

 

#LI-AE2

 

 

 

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
 

 

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

 

This Employer Participates in E-Verify. See the E-Verify notices.  

 

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


Nearest Major Market: Hartford

Job Segment: Technical Support, Developer, Testing, Technology