AVP, Premium and Billing

Date: Nov 2, 2022

Primary Location: Omaha, NE, US

Company: Lincoln Financial


Alternate Locations: Work from Home; US All Regions


Work Arrangement: Work from Home


Relocation assistance:: is not available for this opportunity.


Pay Range: $111,500 - $241,500 


Bonus Potential:  20% 


Requisition #: 70697



The Role at a Glance

We are excited to bring on an AVP of Premium & Billing to join our Workplace Solutions Group Protection Operations Team in a remote environment.


Background Details
As an AVP of Premium and Billing, you will provide strategic direction and leadership to the Premium & Billing functions for incoming premiums for the group and worksite insurance blocks. You will develop, direct and execute an integrated strategy for billing, posting and control functions as it relates to the block as well as the oversight of the auditing our self-administered clients. In addition, you will oversee a team of 8 leaders & 68 individual contributors. You will work with Directors and Managers to set strategy, manage workload, and drive re-engineering and transformation efforts. If this sounds like a role for you, please read on!

What you'll be doing

  • You will lead a dynamic team in an environment that is constantly changing. Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned areas of responsibility.
  • You will collaborate with finance and internal audit to implement and manage appropriate required and necessary operational and financial risk controls. In addition, you will hold the team accountable to performing, documenting and reporting on controls. 
  • You will lead strategy, results, processes and procedures as well as direct the alignment and prioritization of premium and billing activities including billing, posting and reconciliation of premiums and fees associated with suppliers and Third Party Administrators. In addition, you will develop and direct core group and worksite billing and reconciliation strategy, results, processes and procedures at the block and case level.  You will direct and oversee the development and execution of custom processes for specialized billing, premium and vendor payments. 
  • You will work with Finance, Underwriting and Controls to communicate the performance of the billing function including self administered auditing to provide transparency into the financial operations.
  • You will collaborate with Finance, Underwriting, Treasury, Controls, Customer Delivery, Claim and Customer Experience leaders to develop and implement appropriate strategies to achieve objectives that provide a recommendable customer experience while protecting the company, shareholders and customers. In addition, you will partner with distribution on what we should write and how to manage cases with regards to billing and premium.

What we’re looking for

Must-have experience (Required):

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 
  • 10+ Years of service operations, business operations and/or financial operations experience in the insurance industry that directly aligns with the specific responsibilities for this position, including 3+ or managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience 
  • Premium & Billing experience 
  • Experience managing people leaders 
  • Strategic Planning/Execution


Nice-to-have experience (Preferred): 

  • Operational Leadership Experience – setting Key Performance Indicators, managing workload/staffing models, managing departmental performance
  • Process re-engineering experience 


Travel Requirements

  • Up to 25% 


What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.


What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

  • Effective productivity/technology tools and training


Work Arrangement

Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.


Lincoln will evaluate the following when setting the successful candidate's wage rate:
•    Prior work or industry experience.
•    Education level to the extent education is relevant to the position.
•    Unique skills


About The Company

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 


Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com


Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.


Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.


Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

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