Application Support Consultant

Date: Apr 27, 2019

Location: Omaha, NE, US

Company: Lincoln Financial

Alternate Locations: Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #59161

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

 

The Role

 

 

This position will consult/analyze and deliver on more complex assignments/projects for his/her assigned area(s) of application support responsibility. S/he will act as a resource and point of escalation for issues with systems operations, systems health, changes and release management.

 

 

Responsibilities

 

  • Collaborates effectively with internal stakeholders to understand requirements and expectations to achieve quality technical solutions.
  • Conducts research into more complex application issues and products.
  • Consults and collaborates with internal and/or external customers and stakeholders to determine more complex technical specifications from business requirements.
  • Consults with internal stakeholders on more complex assignments to identify and resolve issues related to applications and/or software releases.
  • Continuously maintains a significant understanding of LFGs portfolio of products including, but not limited to: current product offerings, hosting and technical architecture, product demonstrations, roadmap enhancements.
  • Liaises with multiple IT departments to gather all necessary and required information needed, documents and validates more complex technical requirements.
  • Provides input to project plans including defining more complex support tasks, task dependencies and estimates for completing work.

 

Education

 

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in (Minimum Required)

 

Experience

 

  • 3 - 5+ Years of experience in application support that directly aligns with the specific responsibilities for this position. (Required)
  • Experience providing providing production status updates, driving activites, removing impediments, relationship building

  • Familiar with data analysis, reporting, etc.

  • Understanding of software development best practices/policies.

  • Ability to build relationships with the technical team, while speaking with the business stakeholders and partners

  • JIRA (Preferred)

  • MS office Suite knowledge (Required)

  • ServiceNow experience (Preferred)

 

 

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

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