Coordinator, Clinical Support
Date: Jun 26, 2025
Primary Location: Omaha, NE, US
Company: Lincoln Financial
Alternate Locations: Omaha, NE (Nebraska); Work from Home
Work Arrangement:
Remote : Work at home employee
Relocation assistance: is not available for this opportunity.
Requisition #: 74771
The Role at a Glance
We are excited to bring a highly motivated Clinical Support Coordinator to our ever-growing team.
In this role you will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment.
If you enjoy working in a fast-paced team environment, then please read on!
What you'll be doing
You will perform routine work in accordance with established procedures and guidelines by acquiring core knowledge required for the role.
You will document all referrals, invoices, and status calls accurately in administration system as measured through observations/audits.
You will manage assigned caseload effectively to meet or exceed departmental productivity, quality, and time service standards.
You will meet or exceed all telephone service commitments and replies to all customer service inquiries/voicemails in accordance with department time service standards.
You will complete all rush record requests same day in accordance with department time service standards.
You will resolve customer or client escalations with support from management as needed.
You will support and promote change management and departmental/enterprise initiatives within assigned area(s) of responsibility.
You will carry out duties in compliance with all state and federal regulations and guidelines.
You will comply with all company and site policies and procedures.
You will make a positive contribution as demonstrated by offering suggestions for improvement and learning new skills, procedures, and processes.
You will remain current in profession and industry trends.
You will perform other duties as assigned and work overtime as needed.
What we’re looking for
Must haves:
- High School diploma or GED
- Perform repetitive tasks while maintaining speed of work, accuracy, and attention to detail without loss to productivity.
- Demonstrate good written and verbal communication skills.
- Demonstrate organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Nice - to - haves:
- Associates Degree or higher
- Experience with Microsoft Outlook, Excel, Word, PowerPoint
Application Deadline
Applications for this position will be accepted through July 2, 2025, subject to earlier closure due to applicant volume.
What’s it like to work here?
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
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Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
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Leadership development and virtual training opportunities
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PTO/parental leave
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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Work arrangements that work for you
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Effective productivity/technology tools and training
The pay range for this position is $17.50 - $22.45 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
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