Installation Processor II

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Date: Jun 25, 2026

Primary Location: Omaha, NE, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76220

The Role at a Glance

We are excited to bring on an Installation Processor II to join our Group Protection Claims & Operations Team in one of the following key city offices (Dover, NH; Omaha, NE;). You will report to the Supervisor, System Configuration & Installation.

In this position you will perform and deliver on routine and non-routine assignments for your assigned area(s) of responsibility independently in accordance with established procedures/guidelines. You will provide production‑level support for assigned Implementation Managers by independently managing system configuration for all assigned cases. You will execute standardized configuration tasks with a focus on accuracy, efficiency, and throughput while meeting established service‑level agreements (SLAs) and productivity targets.

What you'll be doing

You will perform end‑to‑end system configuration for assigned implementation cases in accordance with defined requirements, timelines, and established procedures.
You will support assigned Implementation Managers by completing configuration and processing activities on their behalf to enable timely and accurate case progression.
You will coordinate and communicate with Contracts, Enrollments, and other internal stakeholders to complete dependent workstreams and ensure readiness for implementation.
You wll review sold case information and identify participation, guarantee issue, billing, commission, contractual, and eligibility requirements using established underwriting guidelines.
You will execute system transactions accurately, including applying sales credit and ensuring all case data is entered and validated in designated systems.
You will compile, review, validate, and finalize all required documentation and deliverables to support successful case installation and implementation handoff.
You will provide guidance and instructions to team members and internal partners on contract creation, certificate generation, enrollments, file usage, and system processes to ensure accurate billing and quality outputs.
You will conduct enrollments of member into appropriate administrative systems and/or conducts reinsurance reviews, when applicable.
You will process all sold cases end‑to‑end, ensuring required documentation is obtained, system entries are completed, and output materials are finalized to deliver a high‑quality implementation experience.
You will maintain accurate case updates and documentation to support tracking, reporting, audit readiness, and quality standards.
You will communicate effectively with internal stakeholders throughout the implementation lifecycle, demonstrating flexibility, responsiveness, and a customer‑focused approach at every touchpoint.
You will meet or exceed established productivity, quality, accuracy, and service‑level standards in a high‑volume, production‑based environment.
You will independently deliver routine work while making routine and non‑routine decisions within defined guidelines, escalating matters of significance appropriately.
You will apply expanded role knowledge to increasingly complex cases and continuously build knowledge to improve performance and effectiveness.
You will support and promote change management efforts and departmental or enterprise initiatives within assigned areas of responsibility.
You will work overtime as business needs require.

What we’re looking for

Must-haves:

High School or GED (Minimum Required)
2 - 3 Years of customer service, product and/or service implementation and/or project management experience (Required)

Nice-to-have:

Group insurance product knowledge and experience.
Ability to work independently
Detail oriented

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $23.13 - $24.67 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: Outside Sales, Project Manager, Change Management, Claims, Social Media, Sales, Technology, Management, Marketing, Insurance

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