Manager, Supplemental Health Claims

Date: Mar 28, 2024

Primary Location: Omaha, NE, US

Company: Lincoln Financial

Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania); Work from Home


Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.


Relocation assistance:  is not available for this opportunity.


Requisition #: 72955


The Role at a Glance


We are excited to bring on a Manager, Claims to our Supplemental Health Claims Department to work from a remote location and/or one of offices in May 2024.


Over the past few years, Lincoln’s Workplace Solutions - Group Protection Business has grown and we are looking to support that growth within the Supplemental Health Claims Department! We are excited for the opportunity to expand our dynamic team and hire in this role.


As a Manager, Supplemental Health Claims, you will be leading a team whose primary responsibility is reviewing, analyzing and accurately processing Hospital Indemnity, Critical Illness and Accident claims. You will ensure that your team has the training and resources necessary to successfully achieve their objectives. You will monitor workloads by providing a daily snapshot of the claims backlog and ensuring that claims are being handled within our turn-around time expectations.  You will partner closely with appropriate stakeholders to facilitate the claims process for the best possible outcomes for our claimants. Our team is highly collaborative, and we want you to grow as you help your team serve our customers and clients each day. 

What you'll be doing

•    Making a Difference – By effectively managing the Supplemental Health claims department (Hospital Indemnity, Critical Illness and Accident Claims) and organizing your top priorities to ultimately help the Examiners reach their goals. 
•    Have an Impact – Through developing and implementing comprehensive training and support programs you will create an environment where your Examiners thrive.
•    Be an Expert – By using your Claims and Leadership Expertise and analytical skills, you will assist the Claims Examiners in providing a recommendable customer experience to our claimants.
•    Partner and Collaborate - Utilizing your expertise, you will collaborate and connect daily with Claims Examiners, managers, consultants to review medical documentation to derive appropriate claims outcomes. 
•    Engagement and Success – Serve as a leading example of team centered culture by positively providing support and engaging with your team to boost and maintain a high morale.
•    Communicate Effectively - Able to efficiently articulate your opinion and communicate with a varied audience. Professionally use email, telephone, and written correspondence.

What we’re looking for


•    Bachelor’s Degree or equivalent work experience in business, leadership or a related field
•    3-5 years leadership experience
•    3-5 years of experience working with insurance claims, preferably Supplemental Health products such as Hospital Indemnity, Critical Illness and Accident.
•    Strong written and verbal communication skills
•    Strong computer and technical abilities
•    The ability to work on a fast paced, rapidly growing and consistently evolving team


Nice to have:
•    Leadership skills
•    Experience working with Supplemental Health products (Hospital Indemnity, Critical Illness and Accident)
•    Technical proficiency working with programs Excel and Word.
•    Medical background, specifically in coding or in-direct patient care


What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.


What’s in it for YOU:

  • Clearly defined career tracks and levels to help you successfully manage your career

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

  • Effective productivity/technology tools and training


Pay Range: $67,000 - $120,700 


Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.


About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at


Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 


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Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.


Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.


Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


This Employer Participates in E-Verify. See the E-Verify notices.

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Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

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