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Operations Lead, New Accounts

Date: Dec 7, 2018

Location: Philadelphia, PA, US

Company: Lincoln Financial





Alternate Locations: Fort Wayne, IN (Indiana); Philadelphia, PA (Pennsylvania)


Relocation assistance is not available for this opportunity.


Requisition #57412


About the Company


Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.


The Role

The New Accounts Operations Lead will perform and deliver on routine and progressively more non-routine assignments for his/her assigned area(s) of responsibility independently and in accordance with established procedures/guidelines. This position will provide high-level service to internal and external customers while assisting the manager with the day to day operations. S/he will work in a fast-paced environment that will support operations in multiple markets, products, funds and administrative systems.



  • Works with New Accounts Manager and Suitability to determine workflow requirements and adjusts as needed.
  • Monitors mailroom activities
  • Administers all business in accordance with FINRA, SEC, MSRB and OCC regulations while adhering to company and site policies and procedures.
  • Compiles and reports metrics on a daily, weekly and monthly basis & reviews with management to analyze, trend and communicate metrics.
  • Identifies the need for workload adjustments and works with management to balance incoming work, ensuring completion within established department service standards.
  • Keeps current and up-to-date on department procedures, systems and guidelines; must maintain knowledge of all workflows, products and functions; educates internal and external customers when appropriate.
  • Participates in unit and departmental meetings, training sessions, and broker/dealer development forums.
  • Provides extra relationship support to internal and external business partners through prioritization of issues and active communication.
  • Serves as a department representative on routine and non-routine projects and committees.
  • Serves as team’s primary contact for routine and more non-routine escalated issues.
  • Shares technical knowledge and provides training to team members as needed.
  • Supports processing queues when needed.
  • Works to mitigate risk by enforcing the policies and procedures as defined in the Compliance & Supervisory Procedures Manual.
  • Works with appropriate departments on resolving escalated issues posed by team members, management and customers.



  • 4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors)



  • 3 - 5+ Years financial industry or operations experience required
  • Demonstrates strong written and verbal communication skills.
  • Ability to read, analyze and interpret internal documents such as policy and procedures and standard operating procedures.
  • Define problems, collect data, establish facts and draw valid conclusions.
  • Demonstrates ability to evaluate information and the implications of a course of action or solution.
  • Ability to work with others in a team environment.
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Successfully completes regulatory and job training requirements.
  • Demonstrates ability to work in a fast-paced environment.
  • Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.



This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.


Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.



Nearest Major Market: Philadelphia

Job Segment: Law, Compliance, Legal

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