Business Continuous Improvement Consultant

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Date: Sep 30, 2025

Primary Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 75217

The Role at a Glance

We are excited to be hiring a Business Continuous Improvement Consultant in our RPS Business Continuous Improvement, Agile Product Management, and Production Support team. We are on an exciting journey to transforming our Retirement Plan Services businesses through continuous improvement processes and strategic initiatives. In this role, you will have the opportunity to lead complex programs/initiatives in our Retirement Plan Service business areas following the DMAIC process. These transformational changes may include improving manual processes, implementing robotics, technology upgrades, or introducing other new opportunities utilizing change management methods. The team you will be afforded to work on is an experienced and dynamic team! Lincoln’s business teams are evolving and embracing transformation across the board, and you will help create the roadmap for what solutions are put into place for years to come.

What you'll be doing

• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions
• Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit
• Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
• Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects
• Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of assigned area(s)
• Serves as a subject matter expert and consults with management to understand the complex business needs and desired outcomes of programs and the individual project workstreams
• Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes Manages expectations of various internal/external stakeholders and provides regular status updates
• Serves as a liaison across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades

What we’re looking for

Must-haves:
• 3-5+ Years experience in insurance industry and/or continuous improvement that aligns with the responsibilities
• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations
• Demonstrates ability to communicate knowledgeably and credibly with senior management and internal constituents
• Ability to think critically, analyze complex information and to evaluate the implications of a course of action or solution
• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Nice-to-haves:
• Green or Black belt
• Organizational Change Management leadership, value stream mapping and workflow

Application Deadline

Applications for this position will be accepted through October 24th, 2025, subject to earlier closure due to applicant volume

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

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