Consultant, IT/Digital Communications

Date: Jul 3, 2019

Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Radnor, PA (Pennsylvania)

Relocation assistance is not available for this opportunity.

Requisition #59763

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role 

This role supports Lincoln’s IT/Digital organization as a Communications Consultant. The person in this role will work closely with internal stakeholders at all levels to understand the business needs, goals and objectives for IT/Digital projects and/or initiatives, and will recommend, develop and implement communication strategies to most effectively reach internal/employee audiences and achieve desired outcomes.



  • Responsible for creating and implementing comprehensive communication plans for various strategic initiatives. This includes:
  • Assessing initial and ongoing communication needs for the initiatives
  • Developing communications for internal audiences at all levels
  • Ensuring alignment with other enterprise- and business-specific communications
  • Maintaining required relationships with the program leadership and with the Communications organization
  • Creating program communications calendar, assessing effectiveness, and adjusting based on quantitative and qualitative feedback
  • Bringing content and delivery expertise to ensure optimum effectiveness of communications
  • Assessing and communicating effectiveness through a variety of feedback mechanisms
  • Provides subject matter expertise and tactical communication counsel and support to project teams and, as needed, leverage internal resources and talent (such as Graphic Design, Editorial, Brand, Video Production, Digital, etc.) to deliver high-quality, integrated communication solutions.
  • Provides direction and enhances complex organizational initiatives by positively influencing, supporting and communicating change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Develops cross-channel content (brochures, letters, web articles, video, social content, games, quizzes, digital signage, etc.) to internally promote corporate achievements, interviews, senior leader events, community involvement, philanthropic activities, business results, etc.
  • Works across stakeholder groups to ensure communication activities align with overall corporate objectives and Brand.
  • Develops and manages content for employee intranet to keep it fresh and relevant for the variety of audiences
  • Leads and/or participates in efforts to define metrics and measurement for communication programs and tactics.
  • Advises internal stakeholders on key trends, issues and news within corporate communications space.
  • Applies benchmarking data and performance metrics to continuous improvement of communication efforts
  • Serves as a resource for local Key City-related communication activity, including Business Continuity/Crisis Management, as needed.


  • 4 Year/bachelor’s degree or equivalent work experience (4 years of experience in lieu of bachelor’s)


  • 3+ years of experience in Corporate Communication or related environment
  • Confident, comfortable communicator with strong written and verbal communication skills.
  • Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
  • Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
  • Ability to analyze complex information and to evaluate the implications of a course of action or solution.
  • Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Demonstrates project management skills, including critical ability to coordinate and balance multiple projects in a time-sensitive environment and meet deadlines.
  • Demonstrated proficiency in technical writing skills (grammar, punctuation, tense, usage, etc.)
  • Ability to translate complex and complicated topics, issues, products, situations or opportunities into simple and compelling language that achieves communication goal.
  • Ability to generate content for use across traditional and digital channels, including print, web, social and video.
  • Demonstrates strong interpersonal skills with collaborative style.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Philadelphia

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