Digital Experience Consultant

Date: Nov 18, 2025

Primary Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

 

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75471

 

The Role at a Glance

As Digital CX Consultant on the Customer Experience (CX) team, you will play a key role in shaping our technology roadmap and improving customer experiences. You will have the opportunity to apply strategic thinking, agile practices, project management, and creative problem-solving as part of a high-performing team. You’ll collaborate with product managers, agile product owners, and cross-functional stakeholders to design and deliver digital capabilities that meet customer needs and drive satisfaction. Using insights from the voice of the customer, you will recommend solutions that enhance the overall experience.

What you'll be doing

•    Advocate for the customer by identifying needs and recommending digital solutions that solve pain points
•    Use customer-centric tools—such as journey maps, personas, and Voice of Customer feedback—to uncover challenges and inform decision-making
•    Plan and support the implementation of digital solutions aligned with CX strategy and organizational priorities
•    Partner with business stakeholders and IT to review complex initiatives and gather requirements 
•    Write epics and features that communicate vision and create stakeholder buy-in
•    Prioritize active initiatives and collaborate with agile Product Owners to deliver iterative value
•    Establish and monitor KPIs for digital initiatives; provide recommendations to improve performance and customer experience
•    Stay current on CX and industry trends; integrate insights into future solutions
•    Develop and present recommendations to address customer experience gaps and influence stakeholders
•    Leverage Agile techniques to prototype experiences, validate customer feedback, and drive continuous improvement

What we’re looking for

Must-Haves:
•    3-5+ years of demonstrated experience in customer experience, customer engagement, relationship management, or similar role related to the responsibilities
•    Bachelor's degree or equivalent work experience (4 years of experience in leu of a Bachelors degree)
•    Passion for creating engaging, satisfying customer experiences.
•    Strong analytical, problem solving, and organizational skills 
•    Strong oral and written communication skills; ability to establish credibility with senior audiences
•    Strong collaboration skills; able to work across disciplines and diverse teams.
•    Willingness to travel occasionally

Nice-to-haves:
•    Strategy, consulting, or change management experience and/or MBA beneficial
•    Familiarity with Agile methodologies.
•    Knowledge of Group Benefit best practices and business operations 
•    Knowledge in the areas of cultural transformation, training, innovation, and customer experience

Application Deadline

Applications for this position will be accepted through December 5th, 2025, subject to earlier closure due to applicant volume

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • Work arrangements that work for you

  • Effective productivity/technology tools and training

 

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

 

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

Follow us on Facebook, X, LinkedInInstagram, and YouTube. For the latest company news, visit our newsroom

 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

 

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

 

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

 

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

 

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

 

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


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