End User Infrastructure Tr 3 Specialist

Apply now »

Date: May 5, 2025

Primary Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 74530

The Role at a Glance

The End User Infrastructure TR3 Specialist will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of their assigned area(s) of IT Infrastructure responsibility. You will be responsible for providing tier three support, delivering on medium risk projects, and conducting data analysis to produce recommendations which ultimately lead to faster resolution times for the organization.

What you'll be doing

Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with management to incorporate new trends and developments in current and future solutions.
Promoting and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
Performing and delivering on routine assignments/projects while simultaneously leveraging and applying knowledge.
Identifying and communicating to management process improvements that reduce workloads or improve quality.
Partnering with internal teams (e.g., engineering) to pilot and deploy new end user technology.
Engaging with vendors to analyze new product offerings, conducting proof of concepts, and writing recommendations to Infrastructure SLT members, as it relates to current and/or future infrastructure investments.
Working with Infrastructure teams and outside vendors, to troubleshoot and resolve recurring issues that surface due to changes made within the environment, affecting multiple users.
Standing up test and production machines to troubleshoot ongoing issues with multiple device platforms.
Assessing hardware performance issues and recommending resolutions to resolve issues.
Managing LFG's end user hardware roadmap, which includes developing role-based hardware requirements, working with vendors to procure prototypes, and making the final recommendation on which models to purchase and deploy.
Providing valid business justifications for device upgrades based on conversations with business partners.
Collaborating with Corporate Communications for project rollouts and schedules for end user communications.
Leveraging data to track projects, prepare reports, conduct routine analysis, and to develop recommendations to support decision making.
Reporting on project risks and results to management.
Engaging and implementing operational enterprise initiatives, such as operating system upgrades, printer fleet analysis, training, etc.
Leading evidence collection for audit and compliance.
Coordinating activities with the service desk, managed service providers, and other IT teams when necessary.

What we’re looking for

Must-Have Experience (Required):

4 Year/Bachelor's degree (or equivalent) in Information Technology
1 - 3+ Years experience in direct end user and software/hardware support, including Microsoft systems and support that directly aligns with the specific responsibilities for this position
Advanced MS Excel skills
Advanced Windows troubleshooting skills
Active Directory/Azure support
Office 365 application support
Service Now experience
Multi-factor Authentication
Mobile Device support

Application Deadline

Applications for this position will be accepted through June 5, 2025, subject to earlier closure due to applicant volume

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

The pay range for this position is $53,500 - $96,300 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Job Segment: Testing, Corporate Communications, Data Analyst, Outside Sales, Social Media, Technology, Marketing, Data, Sales

Apply now »