SVP, Divisional Chief Information Officer, Retail Business

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Date: Nov 19, 2025

Primary Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: will be considered/provided for this opportunity within our company guidelines.

Requisition #: 75476

The Role at a Glance

The SVP, Divisional Chief Information Officer (CIO) is responsible for leading transformation of technical solutions design and delivery for our Retail business (Life Insurance, Annuities, Distribution, and Brand); Lincoln's largest business functions by revenue
This executive leader will be responsible for driving strategy, execution, modernization and innovation across a diverse application portfolio, ensuring our technology and data investment decisions are value-focused, outcome-driven, AI-powered, and future-proof. A key part of this role is driving the IT strategy to modernize and simplify the technology landscape.
They will serve as a strategic partner and change leader, working with internal teams, business partners, and external Managed Services Provider (MSP) to enhance delivery models, optimize support structures, and elevate product quality through advanced monitoring, analytics, AI, and agile operating principles.
This role is a critical member of the IT senior leadership team, reporting directing to the Chief Information Officer of Lincoln

What you'll be doing

Key Responsibilities:

Strategic Leadership & Innovation

Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio.
Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement.
Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences.
Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage.

Application Portfolio Oversight

Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability.
Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience.
Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality.
Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights.

Managed Service Provider Partnership

Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement.
Govern the implementation of monitoring tools, support metrics, key performance indicators, and product quality frameworks in partnership with the MSP.
Financial Stewardship & Investment Planning
Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery.
Collaborate with finance and portfolio management teams to manage multi-million-dollar budgets and ensure alignment with long-term business outcomes.

People Leadership & Organizational Change

Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions.
Champion a culture of innovation, accountability, and continuous learning across the division.
Serve as a change agent, translating vision into action and ensuring adoption of new delivery models and operating rhythms.

Executive Stakeholder Engagement

Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents).
Translate complex technology strategies into clear, compelling narratives for executive and business stakeholders.

What we’re looking for

Education:

Bachelor's Degree in Computer Science, Engineering, Business Administration, or related field; MBA or Master's preferred.

Experience:

15+ years in progressively senior IT leadership roles, including 10+ years executive leadership at the VP or C-level.
Deep experience leading large-scale digital transformation or IT modernization initiatives.
Proven success managing complex application portfolios and enterprise IT organizations.
Demonstrated experience working with or managing a significant Managed Services partnership.

Skills & Competencies:

Strong technological acumen across application architectures, platforms, AI technology, and delivery models.
Knowledge of AI capabilities and how to drive AI strategy, adoption, and integration to create business value.
High executive presence and ability to influence across technical and business domains
Outcome-oriented mindset with strong financial and operational management skills.
Exceptional communication, negotiation, and strategic planning capabilities.
Track record of modernizing delivery capabilities and shaping the future of IT operations.

Application Deadline

Applications will be accepted through December 31st, 2025, and the posting may be taken down early due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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