Sr. Consultant, Employee Relations

Date: Jul 9, 2021

Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: US All Regions (Excluding Colorado)


Work Arrangement: Hybrid/Home


Relocation assistance is not available for this opportunity.


Level: P4 


Requisition #: 65714


About The Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


Be Aware of Fraudulent Recruiting Activities


If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.


Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.




General Purpose of Job

This position will provide subject matter expertise & direction on complex projects/initiatives for his/her assigned area of responsibility. As part of the Employee Relations COE, this individual collaborates Legal & the HRBP to develop employee relations solutions that effectively foster a high performing workplace. S/he interprets policy, conducts investigations & provides guidance to all levels of management in addressing employee relations & performance management issues.



Assesses and manages organizational risk by examining and ensuring consistent application of the company's workplace policies and practices
Manages corrective action process for assigned client groups to include ongoing communication with Employee Relations, Legal & HR Business Partners.
Conducts assigned investigations within assigned client population according to internal guidelines and regulatory practices
Provides early warning to HR and as appropriate business leadership regarding unique and urgent issues which they Monitors & analyzes employee relations data for client groups & recommend organization-wide &/or client specific intervention, training, &/or other options to address identified themes.
Interprets policies & recommends procedures to ensure compliance with all applicable federal, state & local laws
Engages in frequent contact with client group population to identify potential issues & recommended follow-up to prevent employee relations problems from occurring.
Carries out duties in compliance with all state & federal regulations and guidelines.
Complies with all company & site policies & procedures.
Proactively recommends new approaches, policies & procedures to deliver ongoing improvement in the efficiency of HR practices.
Proactively identifies opportunities to formally & informally educate managers on employee relations trends, policy & law.
Coaches managers on how to effectively identify, navigate & resolve employee relations & performance mgmt issues.
Identifies opportunities for training workshops for managers on employee relations trends, policy & law to mitigate risk.
Partners with internal stakeholder to develop policies & procedures to reduce employee relations issues & mitigate risk.
Researches & responds to complaints submitted through external governmental agencies under direction of counsel.
Ensures self & managers are accountable for documentation and follow-through on employee relations issues.
Mitigates litigation risk by consistently addressing employee relations & performance mgmt issues.
Maintains all active case information in ER case management system
Partners with HR Business Partner's with designated client groups in supporting key HR initiatives such as Organizational Effectiveness and Design, Talent Management, Recruiting and Compensation 
Performs special assignment and/or project activities as required by organizational strategy, special projects, and unplanned business need
Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit for his/her assigned area(s) of responsibility.
Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility.
Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of his/her assigned area(s) of responsibility.
Partners with staffing & hiring managers to communicate & ensure adherence to HR policies, procedures, laws, standards & government regulations regarding the selection of applicants.

Additional Position Responsibilities

Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
Performs other duties as required.
Remains current in profession and industry trends.

Other Skills and Abilities

Ability to influence others.
Ability to perform under stress in cases of emergency, critical or hazardous situations.
Ability to reach agreements and consensus despite differing opinions and priorities.
Ability to work with others in a team environment.
Comfortable with confrontation and difficult conversations.
Demonstrated ability to effectively manage changing priorities and multiple job functions.
Demonstrated ability to identify and recommend processes improvements.
Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches.
Demonstrates strong interpersonal skills with a collaborative style.
Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
Exhibits high levels of integrity, ethical behavior, and professional maturity.
Exhibits strong emotional intelligence.
Finds common ground and can gain collaboration among senior/executive management, colleagues and peers; can influence outcomes without directing or commanding.
Is comfortable speaking with all levels of management.
Keeps current with changes in employment law and the implications for our organization.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Skilled in database management and record keeping.
Stays abreast of industry best practices.
Strong interpersonal communication and customer service orientation.
Strong knowledge of Human Resources policies, processes, and employment law.
Strong organizational skills.
Strong presentation and facilitation skills
Successfully completes regulatory and job training requirements.
Treats sensitive and/or confidential information appropriately.


4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required


5 7+ Years of employee relations experience or related Human Resources Field. (Required )


Work Arrangement:

Hybrid/Home : Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager. 



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.



Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.




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