Sr. Salesforce Product Owner

Date: Sep 14, 2021

Location: Radnor, PA, US

Company: Lincoln Financial

Alternate Locations: Work from Home (Excluding Colorado); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)


Work Arrangement: Work from Home


Relocation assistance is not available for this opportunity.


Level: P4 


Requisition #: 66550


About The Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


Be Aware of Fraudulent Recruiting Activities


If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.


Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.




The Role

The Sr.Salesforce Product Owner will be a critical member of the Center of Excellence in the Customer Experience organization. This role will collaborate with the Salesforce Product Manager, technical Product Owners and the Salesforce Agile team to define and deliver on the strategic roadmap. The Product Owner will manage epics, document user stories, prioritize the backlog and evaluate current processes to create solutions to meet needs, goals and objectives of the business.



  • Maintains deep knowledge of Salesforce CRM and technical capabilities with an ability to participate in technical integration and product features discussions.
  • Executes on Salesforce product strategy and roadmap as determined by business leaders, stakeholders and user groups. Contributes to the roadmap development.
  • Leads ongoing optimization of the Salesforce CRM platform and identifies and directs the implementation of process improvements including data processes.
  • Partners with training to communicate new releases with the user groups and business.
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Provides subject matter expertise to team members and stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility.
  • Leads requirements gathering effort on epics and documents story details based on the epics.
  • Directs, advises and collaborates with internal stakeholders to determine Key Performance Indicators (KPI’s) and goals. 
  • Proposes solutions to stated business problems, assesses alternative solutions and identifies gaps based on knowledge of Salesforce.
  • Translates and conveys the overall business vision into technical requirements and tactics for development.
  • Collaborates with key stakeholders, user groups and/or management to gather and support prioritization of complex requirements, providing recommendations, as appropriate.
  • Serves as key decision maker on priorities of Salesforce backlog and works to ensure that all stakeholders are aligned at each stage of the development lifecycle.
  • Manages dependencies in and across sprints and releases.
  • Provides direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
  • Provides subject matter expertise to clarify development requirements.
  • Serves as a mentor and shares knowledge with more junior team members.
  • Leverages data to influence and measure the overall adoption strategy to ensure deliverables, ROI, and key objectives are met.


  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required


  • 5 - 7+ Years of experience in Business Analysis, Project Management, or a product-related role within a development team that directly aligns with the specific responsibilities for this position
  • Working knowledge of Salesforce
  • Finanial Services experience a plus
  • SAFe experience preferred



Work Arrangement:

Work from Home : Employees will work fully from home. Their job will not require the employee to come into the office, unless for special circumstances. 



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.


Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.



Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.




Nearest Major Market: Philadelphia

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