Onsite Absence Management Consultant for Technology customer based in-San Jose, CA.

Date: Aug 6, 2019

Location: Sacramento, CA, US

Company: Lincoln Financial

Ths is an onsite position in San Jose, CA.



The Consultant, Onsite Absence Mgmt will consult and deliver on more complex assignments/projects at the client’s location. S/he will facilitate site visits and participate customer presentations to advocate Lincoln’s products, services, and value to client. S/he will monitor and provide technical support for the absence/leave process at client’s site and act as a key resource/contact in resolving client issues. S/he will also manage projects to support the client needs. This is a great opportunity to work onsite with one of our customers.



  1. Facilitates site visits and coordinates activities with Sales and other teams to arrange presentations to promote Lincoln’s products & services and/or demonstrations of Lincoln systems.
  2. Acts as an onsite liaison between Lincoln’s absence management programs and client’s benefits teams, employees, HR, and managers.
  3. Monitors the absence/leave process to proactively identify any challenges or potential problems for submitted claims/leave requests; coordinates meetings or conference calls with Claims, Leaves, Sales and the client to resolve issues.
  4. Reviews requests for additional services and/or non-standard administration and collaborates with functional departments to determine business impact of pursuing various administrative alternatives.
  5. Acts as a resource to Underwriting, Sales, and internal Claims areas; coordinates preparation of renewal information, identifies claim trends, non-core services, client issues, and absence/leave management challenges. 
  6. Participates in internal & external renewal meetings; discusses challenges to the claims/leave process and recommends potential changes for both Lincoln and the client to improve service.
  7. Assists in building the organization’s claims capability for absence/leave claims types. Contributes to the education and development of internal claims area. Identifies and recommends improvements to ensure an efficient, effective claims/leave process.
  8. Provides training to client’s employees, managers, and HR on appropriate procedures for absences.
  9. Provides detailed guidance to client in interpreting leave & disability policies, including relevant federal & state regulations for employees, managers, and HR.
  10. Coordinates return to work with client’s employees, managers, and HR.
  11. Coordinates customer information needs for claims/leaves activities.
  12. Coordinates any other necessary duties with the client’s benefits team to facilitate the management of claims/leaves processes & procedures.
  13. Manages a variety of projects to support customer claims needs.


    • Consults/Analyze on more complex assignments and/or projects for his/her assigned area(s) of responsibility.
    • Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
    • Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
    • Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.
    • Maintains knowledge on current and emerging developments / trends for assigned area(s) or responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
    • Carries out duties in compliance with all state and federal regulations and guidelines.  Complies with all company and site policies and procedures.
    • Remains current in profession and industry trends.
    • Makes a positive contribution as demonstrated by:  - Making suggestions for improvement - Learning new skills, procedures and processes
    • Performs other duties as required.

Nearest Major Market: Sacramento

Job Segment: Underwriter, Manager, Claims, Management Consulting, Change Management, Insurance, Management