Business Operations Manager

Date: Apr 20, 2019

Location: Southfield, MI, US

Company: Lincoln Financial

Alternate Locations: Southfield, MI (Michigan)

Relocation assistance is not available for this opportunity.

Requisition #59151

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


About The Role


As a Business Operations Manager (BOM) you are responsible for providing oversight, support and management to assigned LFA Regional Planning Office and operations staff.  You will direct the functions and activities in the Regional Planning Office in the areas of Operations, Compliance, HR and Finance.  The BOM role is that of manager over the operations staff and a local business partner to LFA Field Leadership, Planners, Brokers and Planner staff.  The BOM in conjunction with local field leadership largely establishes the culture of the office.  Lincoln Financial Advisors is a fee-based financial planning organization, a broker/dealer and registered investment advisor with twelve regional planning groups including 40 plus offices across the country. 




  • Manages service levels, troubleshoots operational issues.
  • Identifies commission and benefit problems.
  • Implements local and national efforts to improve efficiency.



  • Manages compliance orientation training as required
  • Provides resolution of identified issues for OSJ, Branch and detached audits
  • Provides timely review of incoming client/prospect and outgoing client correspondence; resolve non-compliant correspondence issues; ensure review and signoff on customer order tickets and business blotters
  • Conducts preliminary reviews of representative advertisements and sales literature
  • Provides maintenance and accuracy of compliance records, including SEC mandated books and disciplinary records and sales materials


Human Resources

  • Partners with HR Generalists as required to advise, support, and coach employees
  • Manages and provides direct supervision to 1-3 operations employees - Operations Leads (OLs) and/or Office Facilitators (OFs).   Responsible for the overall direction, coordination and evaluation of these employees. 
  • Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Manages responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Partners with HR Recruiters through the hiring process for Planner Staff. 



  • Undergraduate degree or 4+ years of comparable work experience



  • 5+ years of increasing financial and distribution management experience in Financial Services that directly aligns with the specific responsibilities for this position; including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
  • Strong verbal and written communication skills required
  • Superior inter-personal skills and decision making judgment
  • Team building and problem solving skills
  • Knowledge of various functional areas of insurance including customer services, underwriting/new business, producer compensation, investment back office, finance and regulatory compliance



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Nearest Major Market: Detroit

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